Service Administrative Coordinator - York, PA

Engel Service Administrative Coordinator

Engel embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, Engel is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The Engel company history is a success story that we keep on writing everyday together with our employees.

Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers? Then get ready to join the Engel team and become part of the next chapter in our history as we continue to grow the business in North America!

Engel Machinery North America has a job opportunity for a Service Administrative Coordinator. Engel provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, over 3 weeks' PTO, employer paid life insurance, long and short-term disability, and an employee-centric environment.

Job Summary:

The Service Administrative Coordinator provides administrative support to the Scheduling, Service Management, and Project Management teams. This role helps coordinate day-to-day activities, handling client or customer inquiries, maintain accurate records, support team processes, and keep information and tasks organized. The coordinator also assists with special projects and other administrative needs as assigned. Ideal candidates combine strong organizational skills with proactive communication and proficiency in standard office software.

Essential Duties and Responsibilities:

• Monitor and manage incoming service cases in Salesforce.
• Review new cases for completeness and accuracy.
• Prioritize cases based on urgency, machine downtime, customer impact, and contractual obligations.
• Assign or route cases to the appropriate service coordinators, technical support, or spare parts team.
• Ensure all customer communications and internal updates are directed to the applicable cases.
• Create and alter service documents. i.e. service orders, quotes, Invoices, credit notes, etc
• Correspond with customer regarding service requests.
• Assists scheduling, project management, and service management teams.
• Performs other duties or special projects as required or as assigned by a supervisor.

Qualifications:

Education:

• High school diploma or equivalent required.

Experience:

• 1–3 years of experience in administrative support, customer service, or office coordination.
• Salesforce experience is a plus.

Knowledge, Skills, and Abilities:

• Highly proficient in Microsoft Office
• Excellent communication and interpersonal skills.
• Ability to work independently and exercise judgment.
• Ability to work in a high pace atmosphere
• Customer- and Service-oriented
• Exceptional multi-tasking and time-management abilities
• Clear written/verbal communication
• Highly organized
• Attention to detail
• Team-player

Mental Requirements:

The work environment is representative of and typical of similar jobs in comparable organizations.

Physical Requirements:

The physical demands are minimal and typical of similar jobs in comparable organizations.

Americans with Disabilities Act (ADA):

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Engel attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

Engel offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation…