Regional Operations Manager, Northeastern

The Regional Operations Manager (ROM) will provide leadership and operational oversight across multiple Rohrer locations within an assigned geographic territory in Pennsylvania. This position will oversee operations across Rohrer’s Northeastern Pennsylvania region, including locations in Hazleton/Drums, Jim Thorpe, Weatherly, Clarks Summit, Matamoras, and Covington Township, as well as other locations that may be assigned within the region. The ROM provides leadership and accountability to district-level operations leaders, ensures consistent execution of company standards, develops high-performing teams, and delivers safe, reliable, and financially sound transportation operations.

This is a remote, field-based leadership position requiring regular travel throughout the assigned territory. The successful candidate must reside within reasonable commuting distance of the territory and be comfortable with frequent regional travel. Depending on the candidate’s home location and daily assignments, travel of up to approximately two hours each way may occasionally be required. Regular presence at Rohrer locations and school district operations throughout the assigned territory is an essential responsibility of the position.

• Provides leadership, direction, coaching, and accountability to Supervisors, Assistant Supervisors, and other assigned regional staff.
• Ensure district-level operations leaders consistently execute Rohrer policies, procedures, operating standards, and strategic priorities.
• Establishes clear goals and performance expectations and monitors progress toward achievement.
• Develops action plans to address performance gaps and improve operational effectiveness.
• Builds a culture of professionalism, accountability, teamwork, employee engagement, and continuous improvement.

• Oversees district-level leaders to ensure the daily transportation operations team is executing the plan and that routes are staffed, scheduled, and operated safely and reliably.
• Monitors service delivery, operational readiness, on-time performance, contract compliance, and customer commitments.
• Identifies recurring operational issues, coordinates corrective actions, and ensures timely resolution of escalated concerns.
• Works with Safety and Service teams to support emergency response, service recovery, severe-weather planning, and other operational contingencies.

• Maintains and strengthens relationships with school administration, transportation leaders, business operations staff, and other customers.
• Serves as a senior operational contact for assigned school districts and addresses escalated customer concerns.
• Conducts or supports customer performance reviews and ensures commitments are communicated and delivered.
• Works with executive leadership to support contract renewals, bid meetings, pricing discussions, and business development.

• Owns the operating performance of the assigned region within the authority delegated by the Director of Operations.
• Awareness of financial results against budget, including labor, overtime, staffing, and other operating costs.
• Identifies opportunities to improve efficiency, productivity, cost control, and profitability.
• Reviews financial and operational performance with the Director of Operations and develops corrective action plans.
• Supports regional business plans and initiatives that promote growth, customer retention, and profitability.

• Works with Recruiting and Human Resources to maintain staffing levels, support hiring initiatives, and improve driver retention.
• Promotes consistent, fair, and positive employee relations and appropriate administration of company policies.
• Supports coaching, succession planning, and performance management of regional leaders and employees.
• Coordinates hiring events, return-to-school meetings, appreciation events, and employee engagement activities.

• Works with district-level leaders to ensure the region operates in accordance with company safety standards, applicable laws, regulations, and customer policies.
• Works with Safety Team to identify risks, investigate concerns, implement corrective actions, and promote a strong safety culture.
• Maintains awareness of school district transportation policies and regulatory changes affecting the region.