Vision Center Manager L3

Base pay range

$37.00/hr - $48.00/hr

What you will do:

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting, sales and assessing economic trends and community needs. Models, enforces and provides direction and guidance to Associates on proper Customer Member service approaches and techniques to ensure Customer Member needs, complaints and issues are resolved within Company guidelines and standards.

Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community. Ensures compliance with Company and legal policies, procedures and regulations for the Vision Center by analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, overseeing safety, operational and quality assurance reviews, developing and implementing action plans to improve performance, providing direction and guidance on executing Company programs and strategic initiatives, and directing the Vision Center Associates in ensuring confidentiality of information, documentation and assigned records.

Provides supervision and development opportunities for Associates in the Vision Center by hiring, training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures the provision of quality eyewear by consulting with and educating Members Customers, selecting products based on Member Customer needs, obtaining measurements, verifying prescriptions, maintaining confidential information, performing minor frame repair and maintaining Optical equipment.

Upholds the Companys Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing Company policies and procedures and suggesting resolution for Associates. Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for Associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.