Billing & Collections Manager; FTC)

Sheffield City Centre (office-based and hybrid)

We are looking for an experienced Billing & Collections Manager to join Uni Homes on a fifteen-month fixed-term contract to provide maternity cover within the Billing & Collections function.

This isn’t your typical credit control role. You’ll manage complex B2C billing for shared utility contracts, lead process improvements, and make a real impact in a fast-growing tech business. Unlike traditional B2B credit control, this role involves managing high-volume B2C transactions, often across shared responsibility accounts. You’ll need strong process optimisation skills, excellent communication, and the ability to balance firmness with a positive customer experience.

You will have a minimum of three years’ experience in a similar role, ideally with a good understanding of B2C monthly subscription billing. You’ll be highly organised, analytical, and detail-oriented, with exceptional communication skills and the ability to work well under pressure and to deadlines.

Reporting to the Financial Controller, you will lead and develop a team of two Billing & Collections Assistants while taking ownership of billing, collections, customer account management and process improvement activities across the business.

• Take ownership of the billing and collections process, ensuring accurate billing, timely collections and efficient resolution of billing, pricing and payment queries.
• Lead and develop a team of two Billing & Collections Assistants, providing day‑to‑day support, coaching and performance management.
• Monitor debt collection performance, reduce aged debt and oversee day‑to‑day credit control activity to support healthy cash flow and minimise bad debt.
• Manage collections through GoCardless and Stripe, ensuring accurate reconciliation and timely resolution of failed payments.
• Maintain accurate customer and property records within Sage Intacct and ensure sales transactions and cash receipts are processed correctly.
• Validate client commission calculations, investigate discrepancies, approve commission invoices and respond to related queries.
• Produce accurate and timely revenue, cost centre, dashboard and Salesforce reporting to support decision‑making across the business.
• Support the development of revenue recognition processes and maintain compliance with relevant accounting standards.
• Collaborate with Finance, Operations, Customer Service, Marketing and CRM teams to resolve complex issues, improve customer communications and enhance operational efficiency. Respond to customer queries professionally and ensure issues are followed through to resolution.
• Drive billing automation, process standardisation and continuous improvement initiatives to improve scalability, accuracy and customer experience.
• Lead process improvement projects and support the implementation of new systems and technologies.
• Manage relationships with third‑party debt collection partners and oversee associated approvals and administration.
• Review customer goodwill payments and ensure they are processed appropriately and in line with internal controls.
• Take ownership of month‑end billing and collections activities, including reconciliations, outstanding balance reviews and revenue reporting support.
• Liaise with auditors and provide ad hoc reporting and analysis as required.

• Minimum of three years’ experience in a similar role, such as Credit Control Manager, Accounts Receivable Manager, or Revenue & Collections Manager.
• Strong understanding of billing and collections processes, ideally in a B2C environment.
• Knowledge of consumer credit regulations and…