Administration Assistant - Part Time

We have an excellent opportunity for an organised and enthusiastic Part-Time Administration Assistant to join our clients' award-winning manufacturing business, supporting their busy Production Office and working closely with their production, sales, packing and despatch teams.

Based close to Meadowhall and the M1 motorway in Sheffield, this is a varied role that would suit someone who enjoys working in a fast-paced environment, has excellent attention to detail and takes pride in providing a high standard of administrative and customer service support.

As an Administration Assistant, you will play an important role in the day-to-day running of the Production Office, helping to ensure customer orders are processed accurately, production information is maintained and customers are kept informed.

Key activities will include:

• Processing daily sales and production orders using our Progress+ software system and associated procedures.
• Communicating with customers regarding the progress of their orders.
• Assisting with the planning and organisation of orders for despatch.
• Creating mailing and parcel labels.
• Answering telephone calls and dealing professionally with enquiries.
• Processing invoices.
• Preparing accurate information and lists for the Packing & Despatch Department.
• Producing and organising work orders for the Production Department.

An important part of the role will also involve supporting their quality processes and the management of customer returns and NCAs (Non-Conformance Actions). This will include:

• Logging, investigating and reporting customer returns and NCAs, working with the production team to identify root causes.
• Communicating professionally with customers, providing updates and resolutions promptly.

As an Administration Assistant, you will work 4 days per week, 9:00am - 2:30pm (22 hours per week). There is some flexibility around the working hours, and these can be discussed and agreed with the successful candidate.

The benefits include:

• £12.71 - £13.50 per hour
  , depending on experience.
• 28 days holiday entitlement, including statutory bank holiday entitlement, pro rata.
• Christmas/New Year shutdown.
• Company pension.
• Staff parking.

You should have/be:

• Good written and verbal communication skills.
• Strong administration and organisational skills.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Office and business software systems.
• Good customer service and telephone skills.
• Able to manage your own workload and time effectively.
• Comfortable communicating with customers and colleagues across different departments.
• Willing and able to learn new systems and skills.

Previous experience of office systems and procedures is desirable. Experience of other business software systems and some accounts experience would also be advantageous, although training will be provided where appropriate.

Our client is a renowned Sheffield company with an established and growing client base and an excellent reputation within the industry. They are a family-run business with a strong work ethic and a team of long-serving and highly dedicated professionals. As holders of ISO 9001 and the prestigious Made in Sheffield mark, they take great pride in the quality of their products and continuously look for ways to improve our products, processes and customer service.

As 2023 winners of the