Assessment Administration Coordinator

Assessment Administration Coordinator

Location:

Nominal office of York, with expected minimum attendance of once per month
Salary: £27,010 gross per annum

Contract:

Full Time, Permanent
Applications close on 14th September erviews will take place via MS Teams w/c 28th September
Benefits:

• A generous pension plan with USS

• Enhanced family leave benefits

• 31 days’ annual leave, plus bank holidays

• Flexible working hours

• Hybrid work

• Employee Assistance Programme access

• Personal Financial Wellbeing advice access
… to name a few

The Role:

We are looking for an Assessment Administration Coordinator to support the delivery of a range of prestigious peer review and assessment services across the higher education sector.
This role will provide end-to-end administrative support for either institutional services (including Athena Swan, Race Equality Charter, Inclusive Institutions Framework, Impact Awards and Accreditation) or individual services (including Fellowship, End-Point Assessment and Awards).
You will play a vital role in ensuring assessment processes run smoothly, efficiently and accurately, supporting applicants, reviewers, institutions and subject experts throughout the assessment journey.
Working within a collaborative team, you will help deliver excellent customer experiences while contributing to ongoing service improvements and transformation projects.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities and has a strong commitment to quality, accuracy and continuous improvement.
There are 3 opportunities available for this role, 1 permanent position within Institutional Services and 2 Fixed Term Contracts within Individual Services.
Job requirements

• Experience delivering high-quality administrative support within education or a related professional environment.

• Proven experience delivering excellent customer service and handling customer enquiries and complaints.

• Experience working with databases, CRM systems and case management systems.

• Experience using multiple digital systems to record, manage and monitor data accurately.

• Experience supporting external customers and stakeholders at varying levels of seniority.

• Knowledge and experience of Microsoft Office applications, particularly Excel, Word and PowerPoint.

• Experience managing confidential and sensitive information appropriately.
Job responsibilities
Assessment Process Administration

• Support the effective administration of end-to-end peer review assessment processes across both institutional and individual services.

• Conduct initial quality assurance checks on applications to ensure eligibility requirements and submission standards are met prior to review.

• Coordinate assessment activities and ensure results are released accurately and within published timescales.

• Provide administrative support for assessment panels, peer review meetings and reviewer activities.

• Prepare, issue and manage assessment outcomes, feedback documentation and certification for successful applicants.

• Maintain accurate records and data throughout the assessment lifecycle in accordance with compliance requirements and service standards.

• Support the administration of peer reviewers, consultants and other associates involved in assessment delivery.
Customer Service and Stakeholder Support

• Respond to application and post-recognition enquiries in a timely, professional and customer-focused manner.

• Escalate complex issues appropriately while maintaining a positive customer experience.

• Build strong working relationships with institutional contacts, contract holders, programme leaders, programme administrators and subject expert teams.

• Support a seamless customer and member…