Supporter Journey Administrator

Salary: £15,850 for 22.5 hours (FTE £26,418)

Hours: 22.5 hours per week (flexible days but must include a Friday)

Location: Russell House, Huddersfield

Responsible to: Supporter Journey and Development Manager

• Entry into Peoples Pension
• death in service benefit (3 x salary)
• out of pocket expenses
• free on-site parking
• free access to confidential and extensive wellbeing support
• generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee, pro rata for part time)
• day off for your birthday!
• free tea / coffee
• sight tests and flu jabs
• excellent learning and development opportunities

Without our supporters, we simply wouldn't be here. So it's incredibly important that we make sure people have a fantastic experience when supporting us. As Supporter Journey Administrator, you'll play a key role in supporting our fundraising team and building positive relationships with a wide range of supporters, including donors, event participants, community fundraisers and those giving in memory of a loved one.

You’ll provide excellent customer service, respond to enquiries, process donations and help ensure every supporter interaction is handled professionally and with care. You’ll also be responsible for maintaining accurate supporter records, updating our CRM database and carrying out a variety of administrative tasks that help us understand, communicate with and thank our supporters effectively.

This is a varied and rewarding role for someone who enjoys working with people, has great attention to detail and is confident using systems and databases. If you’re organised, proactive and passionate about making a difference, we’d love to hear from you. For an informal chat about the role, please contact Louise Williamson on

At Forget Me Not, we won't stop until every family who is facing uncertainty or living with the death of a child has the support they need and deserve. This role supports our vision by supporting the fundraising team with income generation activities to enable us to continue to deliver care into the future.

As an integral member of our fundraising team you will play a key role in helping everything run smoothly and efficiently on a day to day basis. You will steward and support our supporters to ensure they receive a fantastic supporter experience. Your role will help increase retention, drive growth and increase supporter lifetime value.

• Be initial point of contact for front line supporter enquiries, including managing the various fundraising email inboxes and following up on actions and tasks.
• Encourage and motivate all supporters including our regular givers and lottery players by building relationships and stewarding them so they have a fantastic supporter experience.
• Support the thanking process through the fundraising database and other means to maximise the supporter experience of fundraising and the charity.
• Daily input of information onto the fundraising database system maintaining GDPR compliance.
• Maintain accurate records within the database, carrying out regular data checks, including cross-referencing records with spreadsheets, resolving discrepancies and completing follow up tasks with accuracy and attention to detail.
• Steward supporters who are doing their own fundraising activities, monitoring online giving pages, working with regional fundraisers, and ensuring they have a successful supporter journey.
• Work with the in-memory fundraiser to ensure supporter and families supporting us in memory and via tributes have a successful supporter journey.
• Use of 3rd party platforms e.g. Just Giving, Much Loved, lottery platforms, Enthuse to carry out…