Business Support Administrator

We are looking for a Business Support Administrator based at our offices in York to Work with the Business Support Manager and Team Leads to deliver the highest level of Customer Service and Business Administration support to the organisation and its membership.

• Management of pipeline tracker and launch planner
• Maintenance of contracts in line with business needs and changes
• Ensure transparency of performance and information
• Responsible for maintaining awareness of competitor terms, conditions, and activity
• Ensure inbound retailer leads are handled within prescribed SLA
• Outbound fact finding of opportunities within high profile groups of retail stores.
• Profile building amongst necessary external stakeholders
• Liaising with internal colleagues for Lead Opportunities (Direct to Store/Development)
• Be the central touch point between the New Business team and Head Office
• Liaise with credit team around anomalies that could pose a risk to Bestway or potentially hinder opportunities
• Work closely with Head of New Business and Acquisitions to ensure best practice is shared
• Owning all contacts through to resolution & ensuring contacts are resolved within agreed SLAs
• Working with key functions across the business to resolve queries
• Reviewing all team communications to ensure a comprehensive knowledge of all current business activity

• Exceptional customer service knowledge
• Excellent communication skills with the ability and confidence to liaise and converse with other departments and external agencies as required
• Able to establish and maintain positive working relationships with others
• Able to work within a team environment or independently
• Be flexible and adaptable in line with the needs of our retailers and the business
• The ability to prioritise tasks
• Maintain high levels of accuracy and detail
• Strong IT skills in all Microsoft Applications, particularly in Excel