Process Automation Analyst

Hours:

35 hours a week Hybrid working Closing Date:
Sun, 19 Jul 2026

We’re looking for an Intelligent Process Automation Analyst to help transform how work gets done across Skipton. Joining our Power Platform Team, you’ll help identify opportunities to simplify, standardise and improve business processes across the organisation. Your work will help colleagues work more efficiently, improve member experiences and unlock greater value through automation and technology. This is an exciting opportunity to combine process analysis, continuous improvement and automation expertise.

You’ll work with teams across the business to understand how work is performed, identify inefficiencies, and shape opportunities for improvement, automation and orchestration.

If you’re passionate about improving processes, solving complex problems and using technology to drive meaningful change, we’d love to hear from you. At Skipton we are founded on fairness. We exist to do right by our members and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there’s a place for you here and a genuine plan for where you go next.

Every day at Skipton is innovation day. Join our Technology team and you’ll discover that we’re constantly focused on real challenges as we build the tools that get things done for our members, quicker than you imagine.

• Working with business and operational teams to understand processes and identify opportunities for improvement.
• Facilitating process discovery workshops and engaging with stakeholders across the organisation.
• Analysing processes to identify inefficiencies, bottlenecks, operational risks and opportunities for simplification.
• Mapping current and future‑state processes and recommending improvements that deliver measurable value.
• Assessing opportunities for automation, workflow optimisation, orchestration and AI‑enabled solutions.
• Developing business cases and benefit assessments that demonstrate expected outcomes and return on investment.
• Maintaining and prioritising a pipeline of automation and continuous improvement opportunities.
• Partnering with Power Platform Engineers to ensure solutions deliver the right business outcomes.
• Tracking and communicating the value delivered through automation and process improvement initiatives.
• Championing a culture of continuous improvement and intelligent use of technology across the organisation.

• Strong blend of business analysis, process improvement and stakeholder engagement skills.
• Experience analysing, validating and improving business processes within a complex organisation.
• Strong process discovery, facilitation and stakeholder engagement skills.
• Experience identifying opportunities to improve operational efficiency, quality and performance.
• The ability to analyse data, identify trends and make evidence‑based recommendations.
• Experience developing business cases, benefits assessments or investment proposals.
• Strong analytical, problem‑solving and critical‑thinking capabilities.
• Excellent communication and influencing skills.
• Experience working collaboratively across business and technology teams.
• Experience with Microsoft Power Platform, Power Automate, automation technologies, process mapping or continuous improvement methodologies would be beneficial but is not essential.

Success in this role is measured by the value and outcomes delivered through process improvement and automation. You’ll be successful when you:

• Identify opportunities that improve the way work is performed across Skipton.
• Reduce manual effort and repetitive activities through smart use of technology.
• Improve operational efficiency, quality and consistency.
• Simplify processes and reduce unnecessary complexity.
• Build and maintain a strong pipeline of improvement and automation opportunities.
• Deliver measurable business benefits and positive colleague outcomes.
• Help engineering teams focus on solving the most valuable business problems.

Your work matters. And the way we reward you matters, too.

• Annual discretionary bonus scheme
• 25 days standard annual leave plus bank holidays,…