Information Governance Manager

Hybrid working – allocated to offices in Coventry

Based in Coventry .

The Information Governance Manager leads the Information Governance Team at the Local Government and Social Care Ombudsman (LGSCO), playing a central role in how the organisation handles information responsibly, transparently and in the public interest.

You will act as Deputy Data Protection Officer, working under the delegation of the Head of Policy and Communications. You will lead and support a small team, take ownership of information governance performance, and personally handle some of the most complex and sensitive information requests the organisation receives.

This is a new position within the organisation and an exciting opportunity to shape the role and work of the team to deliver an excellent service.

See the job pack for more details.

Position Information Governance Manager

Hours 35

Salary £41,904 to £46,258 per annum

Holiday 25 days rising by 1 day with three years’ service and a further 2 days with five years’ service. Plus bank holidays and 3 concessionary days between Christmas and New Year.

A qualification in data protection and/or Freedom of Information legislation.

• Able to use redaction software, or willingness to develop this skill quickly.
• Able to understand and apply complex legislation and relevant ICO guidance.
• Able to identify and assess information risks and contribute to risk registers or similar governance documents.
• Good judgement and decision-making, particularly when handling sensitive or contentious requests or escalating information risks.
• Strong written and oral communication skills, with the ability to convey complex or sensitive information clearly, accurately and diplomatically.

• Experience of handling FOI requests, Subject Access Requests or
• other information requests in a professional setting.
• Experience working in a role where compliance with legislation or regulation is required.
• Experience managing or supporting others, formally or informally.
• Experience of working on information risk or information assurance matters, or supporting a senior colleague in this capacity.
• Experience handling complex Subject Access Requests using electronic redaction.

At the Local Government and Social Care Ombudsman we value our staff and work hard to reward them.

We are an ambitious, focused, inclusive and friendly organisation which is recognised for the important work we do. There are a range of benefits for all our staff enjoy. These include:

• Pension:
  You’ll be entitled to join the Local Government Pension Scheme which is a career average scheme.
• Work/life balance:
  We encourage all employees to have a healthy work/life balance and offer flexible working arrangements, such as agile working and flexi-time, together with a wide range of different working patterns. All are subject to business needs.
• Learning and development:
  We provide our staff with access to a learning and development programme to enable them to succeed in their role. Where membership is relevant to your role in the organisation, we will also pay the annual membership fee for you to be a member of your professional body.
• family-friendly:
  
  We offer generous maternity, adoption, paternity and parental leave, and provide for paid and unpaid special leave.
• Season ticket loan:
  We offer our staff the ability to have a loan for their annual travel season ticket.
• Wellbeing:
  We have a programme which includes an Occupational Health Service and access for you to an excellent, confidential Employee Assistance Scheme. This is a free 24-hour counselling service for advice about your work and personal life challenges
• You will be able to join the Civil Service Sports Club.
• As well as reimbursing the cost of your…