Door Supervisors

The Door Supervisors are the first face our patrons meet when they arrive at the theatre. This role is Customer Service meets Door Supervisor, helping customers feel safe to enjoy their visit to the venue.

As part of the Front of House team, you will report to the Duty Managers and Supervisors on shift.

You will work alongside Customer Service team and Box Office Staff at the entrance to the venues, some of your tasks may overlap and we always work together to ensure the customers experience is the best it can be.

This is a varied role which involves welcoming our visitors as they arrive, conducting bag checks and managing queues, securing our team and visiting companies during Get Outs, and generally maintaining a safe environment for all.

In order to perform this job role, you will need to hold an SIA Door Supervisor Licence. We welcome applications from those who already hold their SIA Door Supervisor licence or those who will need to undergo this training.

Evening and weekend availability is essential for this role.

Please note, your role may involve working with children or vulnerable people.

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
• Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
• Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
• Conduct bag checks on arrival, ensuring that prohibited items are not brought in.
• Securing the perimeter of the building as well as the safety of all audience members and staff inside.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.

If you have most of the essential criteria, we welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

The essential criteria of a great member of the team are, Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion:
  Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability:
  Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations:
  Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

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