Framework Coordinator

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a Framework Coordinator to support the administration, maintenance, and ongoing management of Phoenix's framework agreements. This role will help ensure our framework information remains accurate, compliant, and up to date, while supporting teams across the business to make effective use of our public sector routes to market What will you be doing?

Maintain accurate records of Phoenix's framework agreements, including key dates, documentation, reporting requirements, and renewal activity. Monitor active frameworks for new opportunities, mini-competitions, call-offs, and upcoming procurements. Ensure framework submissions, documentation, and compliance requirements are completed accurately and on time. Maintain framework libraries, templates, case studies, CVs, policies, accreditations, and supporting evidence. Track framework activity, submissions, wins/losses, and pipeline information across relevant systems.

Support Bid, Sales, Commercial, Legal, and Operational teams by gathering information and coordinating framework-related activities. Keep framework and opportunity information up to date within CRM and business systems. Support framework reporting, audits, and compliance activities. Assist with the onboarding of new frameworks and the renewal of existing agreements. Help ensure Phoenix remains compliant with framework requirements and public sector procurement obligations.

Identify opportunities to improve framework administration processes and maintain best practice documentation.

The right person for this role will be highly organised, detail orientated, and comfortable managing multiple priorities. You'll enjoy working with information, documentation, and processes, ensuring everything is accurate, up to date, and compliant. Experience with in a bids, sales support, procurement, commercial, contracts, or administration environment would be beneficial, although direct framework experience is not essential. You'll be confident communicating with colleagues across the business, able to coordinate information from multiple stakeholders, and proactive in following tasks through to completion.

Most importantly, you'll be eager to learn and develop your knowledge of public sector frameworks and procurement processes., Experience in an administrative, coordinator, sales support, bids, procurement, contracts, or commercial support role. Strong organisational skills with the ability to manage multiple deadlines and priorities. Excellent attention to detail and commitment to maintaining accurate records. Good Microsoft Excel and Microsoft Office skills.

Comfortable working with databases, CRM systems, or business management platforms. Ability to gather, organise, and manage information from multiple stakeholders. Strong written and verbal communication skills. Proactive and able to work independently while knowing when to seek guidance. An interest in public sector procurement, frameworks, contracts, or compliance. Experience working with public sector frameworks or bids would be advantageous but is not essential.

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services., At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people.

Culture isn't an afterthought here; it's the thing we work hardest on. We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect: A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. Real investment in your development: structured learning pathways,…