Senior CRM Systems Officer

Could you apply your CRM knowledge to help place audience insights at the center of decision-making across the Science Museum Group?

Our CRM (Customer Relationship Management) system is Tessitura, which not only provides SMG with a ticketing system, but also provides a range of different departments across the organisation with insight about our visitors and other stakeholders and their interactions with us. SMG is moving towards a more data-focused approach to engaging with our audiences. To support this, we have recently launched a new ticketing journey that will help us better understand how audiences engage with us.

To support this team, we are seeking a Senior CRM Systems Officer to join us on a fixed term for 10 months on a full-time basis, working 35 hours per week.

As Senior CRM Systems Officer, you will make a significant contribution to the realisation of our vision to become the best group of museums in the world by supporting Tessitura, ensuring that it is used to its full potential across the organization.

You will encourage innovation and help SMG make the most of the system, improving the customer experience and equipping colleagues with better tools to place our audiences and audience insights at the heart of our work. You will also promote CRM and support organisation-wide cultural change, acting as a knowledgeable resource for ticketing and providing colleagues with improved tools to place visitors at the heart of our work.

As we are currently working on a hybrid basis, flexibility can be offered for the role to be based at either our London, Manchester, Bradford or York museums, whilst retaining a Group-wide remit.

By joining us, you'll have substantial experience using Tessitura or another major CRM platform, along with advanced IT literacy and practical knowledge of database systems, data warehousing technologies, and SQL. You communicate effectively and professionally, and you enjoy collaborating with colleagues at every level while building strong, lasting relationships across multiple internal teams.

Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
• Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest‑free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN