Programme Manager; Retail & Customer Platforms

Position: Programme Manager (Retail & Customer Platforms)
Location: York and North Yorkshire

Programme Manager (Retail & Customer Platforms)
The cookies we have used are strictly necessary to operate the website to ensure we give you the best service possible. By using this site, you agree that we will store strictly necessary cookies on your device. Visit the cookie policy.# Hiscox Careers## Programme Manager (Retail & Customer Platforms)
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R0020605
** Job Type:
** Permanent
* * Build a brilliant future with Hiscox
**** Role
* * Transformation Programme Manager
** Reporting to
** Transformation Office Director# About the Role Hiscox is delivering change across the Group. This role helps a defined cluster of transformation work streams deliver their plans and achieve their intended outcomes.

You will be one of four Programme Managers in the Group Transformation Office, reporting to the Transformation Office Director. Each Programme Manager partners with a different cluster of work streams. You will build a clear view of delivery across your cluster, test whether plans are realistic and help leaders deal with risks, dependencies and resource pressures early.

This is not a reporting-only PMO role. You will provide independent delivery assurance, practical support and focused intervention when a workstream is  will work closely with workstream leads and sponsors, while keeping clear accountability: business sponsors own outcomes, benefits and adoption; workstream leads own day-to-day delivery; you provide oversight, challenge and help to unblock delivery.# # What You'll Be Doing## ## 1.

Partner with your workstream cluster
· Build strong working relationships with the sponsors and leads across your assigned cluster.
· Understand each workstream’s objectives, key outcomes, delivery plan and main challenges.
· Provide constructive challenge and practical support without taking day-to-day ownership away from the workstream lead.
· Connect work streams to the right support across Finance, Technology, People, Risk, Procurement and other teams.## ## 2. Assess delivery health
· Regularly test whether scope, milestones, resources, risks and dependencies are clear and realistic.
· Give the Transformation Office Director an honest, evidence-based view of delivery confidence.
· Identify issues early, explain their likely impact and agree clear actions with owners and dates.
· Follow actions through until the issue is resolved or formally escalated.## ## 3. Manage dependencies and capacity
· Maintain the dependency and capacity view for your cluster.
· Agree clear owners and dates for hand-offs between work streams.
· Work with the other Programme Managers and the TO Planning & Operations Manager to resolve cross-cluster dependencies and shared resource conflicts.
· Escalate unresolved conflicts to the Transformation Office Director with clear options and a recommendation.## ## 4. Lead targeted intervention and recovery
· Step in when delivery confidence falls or when a workstream needs focused help.
· Agree a short, clear recovery or acceleration plan with the sponsor, workstream lead and Transformation Office Director.
· Bring together the right people to remove blockers and restore delivery momentum.
· Track recovery measures and exit the intervention once delivery is stable.
· Use a peer Programme Manager for independent assurance when you are directly leading a recovery.## ## 5. Support clear decisions
· Write concise cluster updates that explain progress, risks, dependencies, options and decisions needed.
· Make sure governance discussions focus on decisions and action, rather than status reporting alone.
· Provide timely plan updates to the TO Planning & Operations Manager.
· Provide delivery evidence and forecasts to the Transformation Strategy Manager…