Customer Success Enterprise Coordinator

West Yorkshire, England, United Kingdom

Company: Bit recruit

Client /

Employer:

Occupop

Posted: 29.05.2026

Job reference: 6ae

Location: West Yorkshire, England, United Kingdom

Client /

Employer:

Occupop

Job reference: 6ae

Listing type: Basic

EU work permit required: No

Contract length: 12 months

• Manage daily enquiries and requests from high value clients via email or call.
• Prepare and conduct service reviews, analyse client data, and upload data reports to the Smart Search system.
• Support the CS Enterprise team by onboarding new clients and facilitating client training.
• Join a rotating shift pattern to provide out‑of‑hours support—typically 2–6 separate weekend days per quarter.
• Develop a general understanding of Anti‑Money Laundering regulations and the Smart Search product to support clients effectively.
• Take responsibility for standard queries to ensure an exceptional customer journey and resolve issues promptly or liaison with the appropriate department.
• Keep key stakeholders informed with timely updates on product or service issues.
• Manage and prioritise workload effectively within expected SLAs.
• Perform tasks such as processing batch uploads, creating agreements, and updating the platform on behalf of CS Enterprise account owners.
• Assist with onboarding new clients and supporting relationships with existing clients through training or hosting client calls.
• Ensure a seamless customer experience for Enterprise clients, delivering excellent service and exceeding expectations.

• Strong problem‑solving skills.
• Ability to juggle multiple tasks while maintaining sharp attention to detail.
• Comfortable collaborating across departments and teams.
• Ability to operate in a fast‑paced environment.
• World‑class customer service skills.
• Excellent verbal and written communication skills.
• Team player, self‑starter, and multitasker who can quickly adjust priorities.

Smart Search is a multi‑award‑winning tech company with an aspirational mentality. Recognised in the Reg Tech
100 list for 2024, the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024, and Technology Provider of the Year by Corporate Finance Awards 2024. Certified Great Place To Work since 2022, we offer excellent progression opportunities, personal development goals, regular feedback, and support. We are committed to diversity & inclusion, social responsibility, and community impact through DE&I initiatives and charitable effort.

• 25 days holiday rising to 30 with each year of service
• Private medical insurance covering dental and optical
• Company pension scheme
• Life assurance – 4× annual salary
• One day paid volunteering per year
• Enhanced maternity/paternity offerings
• Employee Assistance Programme
• Cycle to work scheme
• Access to a gym