Senior Customer Service Executive

Senior Customer Service Executive

• Location: York City Centre
• Job Type: Full-time
• Annual Salary: Paying up to £30,000 plus 1k bonus
• Working Hours: Monday to Friday with shifts between 8.00am and 6.00pm (Either 8.00 5.30, or 9.30-6.00). Occasional weekend cover required (9.00am-5.00pm) with time off in lieu during the week.

Do you have 2+ years previous call handling/call centre experience and want to work for one of the best in the business? Look no further.

We are currently hiring for 3 Senior Customer Service Executives where you will play a pivotal role in delivering a first-rate, end-to-end customer experience. This position is crucial for supporting our clients ambition to exceed customer expectations and drive loyalty.

Day-to-day of the role:

• Act as a key point of contact for customers ensuring a seamless experience.
• Handle inbound and outbound communications across multiple channels including phone, email, and digital platforms, focusing on high-quality written communication.
• Provide clear, accurate, and engaging responses to customers.
• Efficiently and accurately issue confirmations and processing online requests.
• Proactively resolve customer queries and issues, taking ownership through to resolution.
• Support the administration of amendments.
• Discuss alternative options with customers to retain business and enhance their experience.
• Collaborate effectively with internal departments to deliver a joined-up customer experience.
• Contribute to continuous improvement initiatives within the Customer Service team, identifying opportunities to enhance processes and customer outcomes.

Required Skills &

Qualifications:

• 2+ years in a high-volume customer service environment.
• Strong customer-first mindset with a passion for delivering exceptional experiences.
• Excellent written and verbal communication skills, with a professional approach.
• Proactive commitment to continuous improvement and personal development.
• High level of accountability and ownership for outcomes.
• Ability to contribute ideas, insight, and experience that add value to the wider team.

Benefits:

• Best salary in the York Market for Customer Service
• Multiple Employee discounts
• 33 days holiday inc bank holidays
• Healthcare benefits
• Enhanced maternity and paternity leave
• Contributory pension scheme
• Plus much more

So if you are an experienced Customer Service professional don't hesitate in applying as we are shortlisting imminently.