Customer Service Advisor

Customer Service Advisor

Sheffield

£27,000 DOE

Are you passionate about delivering exceptional customer service and thrive in a fast‑paced environment? We’re looking for a confident and organised Service Advisor to play a key role in providing a seamless aftersales experience for our customers.

As the main point of contact throughout the vehicle servicing journey, you’ll ensure clear communication, smooth coordination, and a professional service at every stage. Your ability to build trust and manage expectations will help create long‑lasting customer relationships.

• Managing and scheduling vehicle service and repair appointments
• Providing clear, accurate advice on maintenance and repair work
• Liaising with workshop technicians to monitor progress and completion
• Keeping service records and systems updated and compliant

• Previous experience in a Service Advisor or automotive customer support role (desirable)
• Strong communication and organisational skills
• Ability to multitask and manage workloads in a busy environment

• Generous annual leave: 34 days (including bank holidays), increasing with service
• Enhanced family leave (maternity & paternity)
• Pension, life assurance & enhanced sickness cover
• Ongoing training and career development opportunities
• Staff car purchase and servicing discounts
• Cycle‑to‑work & discounted gym schemes
• Referral bonus scheme up to £1,000

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we’re happy to discuss flexible working options.