Service Advisor - Audi

Service Advisor – JCT
600 Audi York

Location:

York

Salary: £31,000 OTE

At JCT
600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.

Your role is key to building long-lasting customer relationships by managing expectations and delivering excellent service every step of the way.

• Scheduling and managing vehicle service appointments and repairs.
• Advising customers on necessary maintenance and repair work clearly and accurately.
• Coordinating with workshop technicians to monitor job progress and completion.
• Ensuring all service documentation and systems are up to date and compliant.

• Previous experience in a service advisor or automotive customer support role. (preferable)
• Strong communication and organisational skills.
• Ability to multitask and manage workload efficiently in a busy environment.

• Comprehensive package + bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:
  Enhanced paid maternity and paternity leave
• Wellbeing & protection:
  Life assurance, pension, enhanced sickness cover
• Training & development:
  From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servic…