Customer Liaison Officer

Customer Liaison Officer
- Temporary Contract

• Salary: £14.50 - £17.50 per hour
• Type:
  Full Time
• Region: UK
  - Yorkshire & Humberside
• Town/City:
  Huddersfield, West Yorkshire
• Posted: 14/07/2026
• Reference: JW-RLO-8_

Location: Chisslebank, Huddersfield, HD3

Hours: Monday to Friday, 8:00am - 4:30pm

Contract: Temporary - urgent cover

Sector: Social Housing/Planned & Retrofit Works

We are currently recruiting for a Customer Liaison Officer to join our client on a temporary basis, providing urgent support to cover staff absence.

This role will be based in the Huddersfield area and will support a planned and retrofit refurbishment programme within a social housing environment.

The project is based across two tower blocks
, with works including window replacements, external wall insulation, new bathrooms, external works and plastering
.

As the Customer Liaison Officer, you will be the first point of contact for tenants, supporting them throughout planned and retrofit refurbishment works. You will play a key role in keeping residents informed, coordinating access, resolving concerns and ensuring a positive customer experience throughout the programme.

You will be working as part of a friendly, established and supportive team, liaising closely with site teams, project managers, trades and residents.

• Act as the main point of contact for residents throughout the works
• Lead resident and community engagement, building strong relationships with tenants and local communities
• Deliver clear and effective communication regarding the nature and scope of works
• Coordinate access arrangements to ensure works are completed smoothly and on schedule
• Respond to resident enquiries and concerns professionally and empathetically
• Resolve access-related or resident issues promptly, escalating where required
• Maintain accurate records of communication, access arrangements and issue resolutions
• Support tenants throughout the planned and retrofit refurbishment programme

• Previous experience in a customer-facing role
• Strong customer service skills
• Ability to deal with sensitive situations professionally and empathetically
• Resilience and strong negotiation skills
• Good Microsoft Office skills
• Full UK driving licence and access to a vehicle

• Experience working within social housing
• Previous Customer Liaison Officer or Tenant Liaison Officer experience
• CLO/TLO experience would be highly advantageous