Desk Officer

Overview

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Reference: JUL

Expiry date: 08:00, Fri, 31st Jul 2026

• Be the first point of contact for visitors, students and staff and deliver a friendly, professional and efficient service through face-to-face interactions, email, telephone, and the college’s online chat service.
• Answer queries and triage people to the appropriate service when necessary.
• Carry out administrative tasks and collaborate with colleagues across departments to ensure a smooth and positive experience for all students, staff and visitors.

Hours:

24 hours per week during term time (39 weeks per year). The summer leave period is six weeks between July and August, determined yearly.

Shifts:

8:00am to 4:30pm on Monday, Thursday and Friday, with a 30-minute lunch break usually between 12:30pm and 1:00pm. This role is on-site.

Salary: £15,885 per annum. Plus benefits, including a generous Occupational Pension Scheme.

Our Welcome Desk Officer is a key front-facing role within our busy college environment. You will be the first point of contact for visitors, students and staff, helping create a positive and welcoming experience through in-person and digital channels.

• You will have extensive and proven experience in delivering excellent customer service, ideally within a large, complex, customer-facing environment.
• You will hold Level 2 qualifications in English and Maths (e.g., GCSEs at grade C/4 or above) or an equivalent qualification; applications from candidates who do not meet this requirement but can demonstrate relevant and substantial work experience will be considered.
• You will thrive in a busy environment with strong organisational skills and the ability to prioritise tasks. You will remain positive, professional and composed under pressure.
• Proficiency in IT applications (including Microsoft Outlook and Excel); experience with database systems would be advantageous.
• You will be resilient, approachable, calm, patient and professional, with a genuine passion for customer service and the ability to build positive relationships and work collaboratively.

York College & University Centre is the largest further education college in the region, offering a wide range of courses from Entry Level to degree level. We uphold values of ambition, care, respect and success, and are dedicated to providing high standards of education and support to all our students and apprentices.

We have approximately 4,200 school leavers, 1,200 apprentices, 2,000 adult students, and 400 higher-level students studying with us.

With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, York College is a rewarding place to work. Staff have access to college facilities, including free gym membership at the Athletic Suite, and a brand-new state-of-the-art gym.

For an informal discussion about the role, contact Emma Woodward, Admissions and Information Manager, at

You can find full details on our job vacancies page at Job Vacancies | York College & University Centre. Explore the range of benefits and perks offered.

Please note that CV applications are not accepted. If you are viewing this vacancy on a job board, apply via our website at  using the application form.

Most correspondence regarding vacancies will be sent via email; please check your inbox and junk/spam folders regularly for updates.

31 July 2026 (9 am)

11 August 2026