Interim Head of Student Experience

Interim Head of Student Experience

Location:

UK Further Education College
Contract Type:  Interim Day Rate Contract
Duration:  Initial 3-Month Assignment
Working Pattern:  5 days per week preferred; applications from candidates available 3-4 days per week will also be considered.
Day Rate:  Competitive, dependent on experience

Overview

We are seeking an experienced and dynamic Interim Head of Student Experience to provide strategic and operational leadership across all aspects of the student journey. This is an exciting opportunity for an accomplished education leader to enhance the student experience, improve engagement, drive student satisfaction, and support positive learner outcomes within a Further Education setting.
The successful candidate will work closely with senior leaders, curriculum teams, support services, and external stakeholders to ensure students receive an outstanding experience from enrolment through to progression.

Key Responsibilities

Strategic Leadership

Lead the development and implementation of the college's Student Experience Strategy.
Drive initiatives that enhance student engagement, wellbeing, inclusion, retention, achievement, and progression.
Ensure the student voice is embedded within decision-making processes across the college.
Contribute to college-wide strategic planning as a member of the leadership team.

Student Engagement & Participation

Develop mechanisms for gathering and responding to student feedback.
Oversee student representation, learner forums, and enrichment activities.
Promote a culture where students feel valued, supported, and empowered to succeed.
Lead initiatives that improve student satisfaction and engagement metrics.

Student Support & Wellbeing

Provide leadership for student support services, including welfare, safeguarding, pastoral support, attendance, and wellbeing provision.
Ensure effective systems are in place to identify and support vulnerable learners and those at risk of disengagement.
Work collaboratively to promote equality, diversity, inclusion, mental health, and student resilience.

Quality Improvement

Monitor and evaluate the effectiveness of student experience activities using data and performance measures.
Identify areas for improvement and implement targeted action plans.
Support curriculum and support teams in improving retention, attendance, achievement, and progression outcomes.
Contribute to preparations for inspection and quality assurance activities where required.

Stakeholder Management

Build strong relationships with internal and external stakeholders, including students, parents/carers, employers, schools, community organisations, and local partners.
Act as a visible and accessible leader across the college community.
Represent the college at relevant meetings, events, and partnership forums.

Operational Management

Lead and manage relevant teams within the student services and student experience functions.
Oversee budgets and resources effectively, ensuring value for money and service excellence.
Ensure compliance with legislative, regulatory, safeguarding, and awarding body requirements.

Person Specification

Essential Experience

Significant leadership experience within Further Education, Higher Education, or a related educational environment.
Proven track record of improving student engagement, satisfaction, retention, and outcomes.
Experience leading student services, learner support, pastoral provision, or student experience functions.
Strong understanding of safeguarding, student wellbeing, inclusion, and learner support requirements.

Experience of managing teams through change and delivering measurable improvements.

Essential Knowledge and Skills

Strong understanding of the Further Education sector.
Excellent leadership, communication, and…