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Service Co-Ordinator
Job in
West Yorkshire, York, North Yorkshire, YO1, England, UK
Listed on 2026-09-12
Listing for:
Guidant Global
Full Time
position Listed on 2026-09-12
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Service Coordinator
Payrate: £14 per hr. via PAYE
Contract Length - ASAP to until 31st Dec 2026
Location: WF12, Dewsbury, UK
Working Pattern:
Fully Onsite - 40hr. per week (8:30 - 17:00)
Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.
RESPONSIBILITIES:- Support drivers to act on issues identified on the rounds
- Undertake debrief of drivers
- Encourage 'Stop the Job' if it's unsafe, report to your Supervisor
- Report all service concerns
- Report all safety concerns
- Proactively communicate with customers
- Create a customer excellence approach & culture
- React to and manage customer queries and complaints
- Implement service practices that meet the customers' needs
- Build trust & honesty & maintain commitments with customers and suppliers
- Report all environmental concerns
- This can be achieved through a combination of skills, knowledge, experience and training
SKILLS:
- Relationship Management
- Proficient - Effective Communication
- Proficient - Time Management
- Proficient - Informed Decision Making
- Proficient - Continuous Improvement
- Foundation - IT Proficiency
- Foundation
- Lead By Example
- Performance Management
- Talent Management
- Effective Delegation
- Strategic Planning
- Professional communication with customers
- Coordination/administration experience within an operational environment
- Strong customer service skills
IOSH Working Safely or equivalent
EFFECTIVENESS (start, monthly, 1-2-1s, annually) PEOPLE:- Safety leading indicator measures (close calls)
- Frontline engagement
- Debrief quality, output and action resolution
- Effective management of customer complaints
- Reduction in negative call volumes, complaints and credit notes
- Increased proactive communication
- Route efficiency
- On time collections
If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).
Guidant, Carbon
60, Lorien & SRG
- The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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