Group Order to Cash Manager

Delighted to be working with a long standing business to recruit a Order to Cash Manager on an 18‑month fixed‑term contract. This is a high‑impact role within Finance Shared Services, ideal for someone who thrives in a fast‑paced, collaborative environment and brings deep expertise across the Order‑to‑Cash (O2C) cycle.

• Manage risk across outstanding customer balances, escalating issues appropriately.
• Maintain up‑to‑date process maps, policies and documentation to ensure compliant O2C operations.
• Oversee payments, deposits and customer refunds, ensuring accuracy, timeliness and strong financial controls.
• Drive continuous improvement, identifying efficiencies and embedding standardised Group processes.
• Set, track and govern O2C KPIs and SLAs, enhancing performance visibility across Shared Services.
• Analyse operational and financial data to identify trends, risks and process issues.
• Build strong relationships with retail, escalation and central admin teams to support end‑to‑end process optimisation.
• Support future payment method changes and ensure O2C processes remain robust and fit for purpose.
• Partner with IT and Change teams on projects impacting O2C, providing finance subject‑matter expertise.
• Identify O2C activities performed outside the team and migrate them into the function to build scale and consistency.
• Contribute to shaping the future O2C operating model across people, process and systems.
• Oversee additional activities including ad hoc payments and parking fines.

• Strong background across O2C, Accounts Receivable, Shared Services or Finance Operations.
• Demonstrable experience delivering process improvements and strengthening financial controls.
• Broad finance exposure (AR, Shared Services, Management Accounting, Transformation).
• Proven ability to work with KPIs, SLAs and performance metrics.
• Experience supporting business change or transformation projects.
• Excellent analytical skills with the ability to interpret data and identify trends.
• Strong understanding of finance processes, accounting principles and financial controls.
• Confident communicator with strong stakeholder management skills across finance and non‑finance teams.
• Continuous improvement mindset with a proactive approach to efficiency and standardisation.

If this role is of interest please apply!