Mental Health Complex Care Assistant - Contracted

Mental Health Complex Care Assistant - Contracted Hours

Join Alcedo Care as a Mental Health Complex Care Assistant in York, Huntington.

This position offers guaranteed contracted hours of 33 hours per week, providing stability, consistency and the opportunity to build a meaningful professional relationship with the individual you support.

Salary: £16.81 to £17.93 per hour (including holiday pay & pension)

Closing Date:
Ongoing

We are looking for a compassionate and reliable Complex Mental Health Care Assistant to provide 1:1 support to a female client within her own home and local community. This is a highly rewarding role supporting an individual with complex mental health needs, sensory differences and visual impairment. The successful candidate will play an important role in helping the client maintain independence, manage daily routines and access activities and interests that are important to them.

The client values consistency, trust and routine, so we are looking for carers who can build positive professional relationships and provide calm, person‑centred support.

• Providing emotional support and reassurance in a calm, compassionate manner
• Supporting with daily living activities and maintaining established routines
• Assisting the client to access the community and participate in social and recreational activities
• Supporting with medication administration where required
• Promoting independence, wellbeing and personal choice
• Following individual care plans and risk assessments
• Providing support during periods of distress, anxiety or sensory overwhelm
• Maintaining accurate records and communicating effectively with the wider care team
• Working collaboratively with family members and other professionals involved in the client's care

• Female applicants only (this role is subject to a genuine occupational requirement under Schedule 9 of the Equality Act 2010)
• Previous experience supporting individuals with complex mental health needs
• A patient, calm and empathetic approach
• Strong communication and active listening skills
• The ability to remain calm and reassuring during challenging situations
• Understanding of person‑centred care and safeguarding principles
• A commitment to providing consistent, reliable support

• Compassionate and respectful
• Honest and trustworthy
• Reliable and consistent
• Calm under pressure
• Able to adapt to individual needs while maintaining professional boundaries

This role would particularly suit candidates with experience supporting individuals with complex mental health needs, autism, sensory processing differences, visual impairment, trauma‑informed care or community‑based support.