Lead Business Analyst - Water

Lead Business Analyst - Water E2E

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£50,622 -£63,277)
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Lead Business Analyst - Water progression plan
• 25 days annual leave plus bank holidays - plus an extra 2 wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location:
West Yorkshire / Hybrid Working (1-2 days in the office a week. This role will initially be based in Bradford but we're moving our office to Leeds Valley Park in summer 2026, so you'll be based there in the future.)

Work type:
Permanent. 37 hours per week, Monday - Friday.

We have an exciting opportunity for a Lead Business Analyst - Water to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.
Could this be you?

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. For us, it's so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

The IT function is a key part of how we plan to meet the changing expectations of customers and regulators. Yorkshire Water is making significant investments in technology to enhance resource management and customer service. The Lead Business Analyst will play a pivotal role in driving business change while building technical and data capability. The Water E2E programme is our flagship ERP initiative, spanning SAP, CRM, GIS, and other integrated systems supporting workforce operations and the end‑to‑end customer journey.

• Lead scoping, requirements gathering, and prioritisation for high‑impact, strategic initiatives.
• Lead and develop a team of up to 10 Business Analysts, offering clear support and guidance.
• Facilitate business change by translating requirements into actionable specifications for IT and operational solutions.
• Influence senior leadership to embrace process and organisational transformation.
• Build deep expertise in business processes and operating models to identify opportunities for sustainable improvement.
• Secure stakeholder and customer sign‑off for change and IT‑related requirements.
• Demonstrate strong commercial awareness and strategic thinking.
• Collaborate with stakeholders to develop and deliver implementation plans across systems, processes, and behaviours.
• Select and apply the most effective business analysis tools, techniques, and methodologies (including predictive and agile approaches).
• Define and maintain organisational standards for requirements management.
• Use industry‑recognised techniques to elicit business needs and resolve conflicting requirements.
• Ensure IT solutions deliver maximum value and align with business goals.
• Champion innovation and communicate the value of IT across the organisation.
• Contribute to IT contingency and security planning in line with business continuity.
• Build and maintain strong relationships with external partners to influence strategic roadmaps and ensure value…