Microsoft 365 Engineer

Microsoft 365 Specialist (Modern Workplace)

One Advanced is looking for a specialist to support and maintain Microsoft 365 services across multiple customer environments, delivering 24x7 operations.

• Provide second‑line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, One Drive and Entra .
• Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment.
• Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices.
• Monitor service health, security posture and platform alerts, taking proactive action to prevent incidents and improve stability.
• Support identity and access management activities, including conditional access, MFA and role‑based access controls.
• Contribute to patching, policy enforcement and configuration management across Modern Workplace services.
• Use Service Now to manage work, maintain accurate records and ensure Configuration Items are correctly updated within the CMDB.
• Participate fully in shift handovers, maintaining clear and structured communication of risks, actions and service status.
• Identify repeat issues, inefficiencies or gaps in documentation and take ownership of improvement opportunities.
• Contribute to the development and maintenance of knowledge articles, runbooks and operational standards.
• Support and adopt automation practices using Power Shell, Power Platform or other tooling to reduce manual effort and improve consistency.
• Collaborate with engineers across infrastructure, network and security domains to resolve cross‑platform issues.

• Strong working knowledge of Microsoft 365 administration in an operational environment.
• Experience supporting Intune / Endpoint Manager and Windows device management.
• Understanding of Entra  (Azure AD), identity controls and access governance.
• Practical experience working within an ITIL‑aligned support model (Incident, Change, Problem).
• Strong troubleshooting capability, with a structured and methodical approach.
• Experience using ITSM tooling such as Service Now.
• Ability to manage workload effectively in a shared services, multi‑customer environment.
• Clear and concise communication skills, both written and verbal.
• A disciplined approach to documentation and knowledge sharing.
• Willingness to work a 24x7 shift pattern including nights, weekends and public holidays.
• Eligibility for UK Government Security Check (SC) clearance.

• Experience supporting Microsoft Teams telephony and collaboration services.
• Exposure to Power Platform (Power Automate, Power Apps) for operational improvement.
• Scripting or automation experience using Power Shell.
• Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines).
• Experience working in an MSP or shared service environment.
• Microsoft 365 Certified:
  Endpoint Administrator Associate.
• Microsoft 365 Certified:
  Administrator Expert.
• Microsoft Certified:
  Identity and Access Administrator Associate.

• Legal right to work in the UK at the time of application.
• Eligibility for UK Government Security Check (SC) clearance.

• 26 days’ holiday plus bank holidays (option to buy more) and 1 paid volunteering day per year.
• Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, 5 days paid bereavement leave.
• Robust sick pay: up to 13 weeks full pay + 13 weeks half pay.
• 24/7 Employee Assistance Programme for confidential support.
• Private medical insurance for all employees, no medical‑history exclusions.
• Performance‑based rewards tailored to the role, including company‑wide bonuses and commission structures.
• Income protection: up to 75% salary for 5 years if needed.