IT Support Engineer

Location: York

Contract: Full-time

We're looking for a proactive and customer-focused IT Support Engineer. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations.

You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies.

As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including:

• Act as the first point of contact for IT support requests.
• Log, prioritise and manage incidents through the IT service desk.
• Troubleshoot hardware, software and user access issues.
• Deliver an excellent customer experience with every interaction.

• Configure laptops, desktops and mobile devices.
• Create and manage user accounts and permissions.
• Support Microsoft technologies including Azure, Intune and Defender for Endpoint.
• Assis...