Application Support Manager

Applications Support Manager required on a Permanent basis, to lead the second- and third-line support operations across a dynamic, enterprise-level application landscape.

• Lead & Support: Mentor, guide, and develop a team of Applications Support Analysts, fostering a culture of accountability and technical excellence.
• Ensure Operational Resilience: Own the management of incidents, problems, and trends to maintain high availability and performance across core application services.
• Cross-Practice
  
  Collaboration:
  
  Work closely with Change Management, Service Transition, and Engineering teams to ensure new services are operationally ready and supportable.
• Drive Improvement: Identify opportunities to reduce technical debt, optimize application life cycles, and drive shift-left initiatives with the IT Service Desk.
• Supplier Management: Partner with third-party software vendors and partners to align roadmap goals and manage operational delivery.

• Proven experience leading an IT applications or technical support team within a medium-to-large enterprise environment.
• Strong technical grasp of enterprise applications across SaaS, PaaS, hybrid, and on-premise environments.
• Deep familiarity with ITIL frameworks (Incident, Problem, Change, Service Transition)
• Hands-on expertise in log analysis, scripting, application logic, data flow, and transactional monitoring.
• Outstanding communication skills, a collaborative mindset, and calm leadership under pressure.

This is a brand-new role for the technology function. Therefore, this is a great chance to make the role your own and be a major force in how the business views technology.

Interviews will be a two-stage process, with the first being an initial interview on Teams, followed by a more formal face-to-face interview.