Salesforce Technical Architect - Service Cloud & Agentforce

Position: Salesforce Technical Architect - Service Cloud & Agentforce

Employment Type: Contract

Start: ASAP(August/September 2026)

Duration: 12 Months

Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely)

Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s largest organisations. The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership.

Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme.

This senior, hands‑on role combines Salesforce Service Cloud and Agentforce architecture with Azure Dev Ops, CI/CD, Trunk-Based Development, enterprise integration and release governance.

• Service Cloud & Agentforce Architecture
  • Own end-to-end technical architecture across Salesforce Service Cloud and Agentforce, defining target‑state application, integration, security, data and environment architecture.
  • Architect Service Cloud solutions across Case Management, Omni‑Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service.
  • Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration, workflows, escalation and human hand‑off.
• Dev Ops, CI/CD & Engineering
  • Define Salesforce Dev Ops strategy across Azure Dev Ops, Salesforce DX, Git and CI/CD, including environment management, release governance and deployment automation.
  • Establish Trunk‑Based Development, pull‑request governance, automated quality gates, versioning and rollback strategies.
  • Govern deployment tooling including Copado, Gearset or equivalent Salesforce Dev Ops platforms.
• Technical Leadership & Governance
  • Govern technical designs, integrations, code quality, test automation, security and release readiness throughout the delivery lifecycle.
  • Ensure architecture meets requirements across performance, resilience, security, observability, compliance, maintainability and Salesforce platform limits.
  • Mentor technical leads and developers, resolving complex design challenges and supporting cutover, production deployment and post‑release assurance.

• Extensive enterprise technology experience, ideally 10+ years overall with 6+ years hands‑on Salesforce, including expert‑level Salesforce Service Cloud architecture and implementation.
• Strong hands‑on Agentforce expertise covering agent configuration, prompts, actions, topics, grounding, orchestration and service workflows.
• Deep Salesforce technical knowledge across Apex, Lightning Web Components (LWC), Flows, Platform Events, REST/SOAP APIs, data modelling and enterprise integration patterns.
• Strong Azure Dev Ops experience across Boards, Repos, Pipelines, Test Plans, release management and deployment governance.
• Proven expertise in Trunk‑Based Development and CI/CD automation, including quality gates, release approvals, environment management, versioning and rollback.
• Hands‑on experience with Salesforce DX, Git and Copado/Gearset, alongside strong knowledge of Dev Sec Ops , Salesforce security, permissions, sharing, compliance and platform governance.
• Strong technical leadership, architecture governance and stakeholder management skills, with the ability to guide distributed technical teams and influence complex solution decisions.

Applicants must be a UK resident and holds a valid right to work status.