Manager, Biz Ops - WWBPR

Summary Posted:
Dec 15 2023

Weekly

Hours:

40

Role Number:

Imagine what you could do here. At Apple we believe new ideas have a way of becoming phenomenal products services and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it

• 5 years job experience as line manager program manager or team lead in global organizations.
• 5 years of experience in Enterprise Application Support Management
• Experience in managing or leading teams responsible for Enterprise Application Support
• Excellent project management skills experience working in a matrix organization
• Work in strategic tactical and operational capacity to improve quality and speed of Application Support
• Experience Developing of Application Support Key Performance Metrics and SLA’s
• Proven Expertise in Operations Order to Cash process and systems
• Proven Expertise in Operations Plan to Manufacture processes and systems
• Proven Experience with SAP ECC 6 Business Intelligence AI/ML technologies
• Proven Experience in working in both cross functional and global contexts
• Proven Experience in developing and measuring KPIs and SLAs for Application Support
• Excellent verbal and written communication skills attention to detail and the ability to communicate at all organizational levels.
• Possess excellent people management skills have ability to influence others and to quickly establish trust and credibility to achieve organizational goals.
• Customer Focused:
  Passionate about the customer experience and what can be down toExec Presence - proven ability to effectively and succinctly present complex topics initiatives post-mortem proposals to a diverse leadership audience
• Problem Solving techniques for issue resolution
• Ability to communicate clearly and professionally with our business partners on the status of production issues and resolution strategy.
• Excellent interpersonal and problem solving skills required to serve diverse customer base and deal effectively with escalating issues.
• Demonstrate ability to bring in Continuous Improvements in Business Process and Systems.
• Implement automation around routine/ repeatable tasks.
• Service now and IVR technology experience a plus

Apple Operations and Supply Chain delivers to customer promise with revolutionary precision accuracy and at an immense scale. At the heart of that revolution precision accuracy and scale are best in class processes and systems.

As WW Biz Ops Support Manager you will be responsible for collaborating with business and technical teams to ensure Operations Systems are sustainable scalable achieve optimal performance and enable our functional business team to deliver Apple’s customer commitment.

You will manage a highly skilled team to deliver both operational and strategic goals

• Maintain a detailed Systems Downtime Calendar
• Execute a detailed business impact assessment of all Systems Downtimes in collaboration with regional BPR and business teams
• Communicate Systems Downtimes to all impacted stakeholders in a timely and clear manner

• Develop Business support strategy that focuses on system performance and stability for BAU and NPI processes.
• Implement technologies focused on predictive and preventive monitoring
• Implement reporting processes to…