ServiceNow Developer

At One Advanced, we use Success Profiles which are different from the traditional job descriptions youmay be familiar with. They focus on two key areas:
Accountability and Capability. Accountability represents the responsibilities and outcomes you are expected to deliver. Capability represents theskills, behaviours and competencies you need to succeed Success Profiles show what you’reresponsible for and what you’ll need to unleash your potential. They also help identify development needs, and tailored learning opportunities within Skills Universe. Success Profiles are mapped to yourrole, not you as an individual.

• Lead or assist in the implementation, configuration, and customisation of Service Now modules, especially ITSM and ITOM, to meet business requirements.

• Develop and configure workflows, forms, reports, and dashboards within the Service Now platform.

• Customise and integrate Service Now applications, including but not limited to Incident, Problem, Change, CMDB, and Request Management.

• Implement and configure Service Now ITOM modules (e.g., Discovery, Event Management, Orchestration) to monitor infrastructure and services.

• Perform Service Now Discovery configurations, mapping, and CMDB enhancements to ensure accurate asset management.

• Integrate Service Now with third-party systems to automate operational tasks and processes.

• Design and implement integrations between Service Now and external systems using REST, SOAP, and other web service technologies.

• Utilise Service Now’s integration hub, orchestration, and automation tools to optimise service processes and increase efficiency.

• Troubleshoot and resolve issues related to Service Now platform and integrations.

• Assist with the upgrade and patching of the Service Now platform to ensure continuous service availability.

• Collaborate with cross-functional teams including users, developers, architects, and business analysts to deliver end-to-end technical solutions.

• Create detailed technical documentation including design specifications, process documentation, and user guides.

• Modify existing and configure new functions in line with business requirements

• Ensure solutions are scalable, maintainable, and meet business requirements.

• Support customers solutions by investigating, reviewing and resolving issues raised. Ensuring customer satisfaction in delivering support.

• Advise our customers on possibilities of automating their existing processes using Service Now.

• 7 years of hands-on experience working with Service Now, including ITSM, ITOM, Discovery, and integrations.

• Demonstrable experience of implementing and supporting Service Now ITOM modules (e.g., Discovery, Orchestration).

• Strong understanding of CMDB best practices and Service Now Discovery tool.

• Expertise in scripting languages such as JavaScript, Glide, or similar, within the Service Now platform.

• Experience with API-based integrations using REST, SOAP, or other web services.

• Solid understanding of ITIL processes and experience with ITIL-aligned implementations.

• Service Now certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in ITSM, ITOM, or other relevant areas.

• Excellent inter-personal skills and the ability to build relationships and manage user expectations.

• Be willing to take initiative inproblem identificationandsolution provision.

• Ability and willingness to travel as required

• Excellent verbal and written communication skills

• Ability to manage multiple tasks, prioritise effectively, and meet project deadlines.

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully…