Service Desk Analyst — ITIL Expert
Listed on 2026-10-15
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, IT Business Analyst
Sword Group is seeking a Service Desk Analyst to provide high-quality technical support across Managed Services environments. You will take ownership of incidents and requests, investigate issues, and escalate where needed, ensuring clear communication and adherence to service levels.
The role emphasizes ownership, knowledge sharing and continual improvement to deliver a professional customer experience. The candidate should have MSP/Service Desk experience, ITIL understanding, and hands-on
The following role is for a Service Desk Analyst — Flexible ITIL Support Expert with Sword Group.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Desk Analyst — Flexible ITIL Support Expert role in the description above.
We appreciate your interest in this position.
Join Sword Group and contribute to our ongoing work.
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