Senior Service Desk Lead - ITIL & Customer Focus
Listed on 2026-10-19
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Sword is seeking a Senior Service Desk Analyst to take ownership of incidents and requests within a busy MSP service desk. You will provide expert technical support, follow ITIL processes, and guide peers while driving service quality and customer outcomes across Windows, M365, AD and business apps.
You will work with Service Now, contribute to knowledge base and continual improvement, and help maintain service levels and client satisfaction in a fast-paced environment.
This posting is for the Senior Service Desk Lead - ITIL & Customer Focus role at Sword Group, based in York and North Yorkshire, England, United Kingdom.
We are currently recruiting a Senior Service Desk Lead - ITIL & Customer Focus for our team in York and North Yorkshire, England, United Kingdom.
This is a strong role to take on the Senior Service Desk Lead - ITIL & Customer Focus role at Sword Group.
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