Delivery Business Analyst

At One Advanced, we build software that helps organisations across legal, health and care, education and the public sector work smarter. Our Professional Services team turns that software into real change for our clients, and we’re looking for a Change and Delivery Business Analyst to join them.

You’ll be the bridge between our clients and our delivery teams. You’ll get to know how a client works today, shape what good looks like tomorrow, and make sure we solve the real problem rather than the one first assumed.

This is a hybrid role with occasional travel to our offices and client sites, which may sometimes include an overnight stay.

You’ll help clients understand what they truly need, then work with our teams to deliver it and help people embrace the change.

• Work with clients to understand how their business runs today and where they want it to go
• Run workshops and interviews to capture clear, well-documented requirements
• Ask the right questions to separate what a client wants from what their business actually needs
• Map current and future processes so everyone can see the change clearly
• Keep requirements, risks and issues documented and up to date from start to finish
• Work alongside architects, engineers and project teams to design practical solutions that fit the client’s goals
• Spot where change will land hardest and plan how to support people through it, including communication and training
• Keep clients and internal teams aligned with regular, honest updates on progress and risks

You’ll bring a sharp analytical mind and the confidence to guide clients through change.

• Experience as a business analyst or in a change role, ideally within professional services or consulting
• Strong analytical and critical thinking skills, with the confidence to challenge assumptions
• Great communication skills and the ability to build trust with everyone from end users to senior leaders
• Hands-on experience gathering requirements through workshops, interviews and user stories
• Confidence with process mapping tools such as Visio or BPMN
• A solid understanding of Agile, Waterfall and hybrid delivery, plus familiarity with ITIL and project governance
• Experience across different sectors or regulated environments
• Ideally, experience of digital transformation such as cloud migration or Microsoft 365, tools like Service Now or Azure Dev Ops, or a change management qualification such as Prosci or APMG

Please note, applicants must have the legal right to work in the UK at the time of application.

Wellbeing that means something

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
• Income protection: up to 75% salary for 5 years if you ever need it
• Pension with 5% matched company contributions
• Life assurance worth 4x your salary from day one
• Free financial planning session with the option to engage in more tailored financial coaching.

Grow your career with us

• Skills Hub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference

• Match It! Fundraise for a cause close to your heart and One Advanced will match part of the funding
• Pen…