Senior IT Service Desk Lead – Hybrid, Mentoring & Improvements
Listed on 2026-10-26
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IT/Tech
HelpDesk/Support, IT Support
Senior IT Service Desk Analyst at Drax Group, based at Drax Power Station, Selby, with on-site work and one day weekly from home. You will provide high-quality IT support, resolve incidents, handle service requests and coach junior analysts to improve processes and issue resolution.
You’ll lead escalations, ensure secure, customer-focused support, and contribute to continuous improvements in the service desk. A strong ITIL background and Microsoft tech expertise are essential.
This is a strong position to take on the Senior IT Service Desk Lead – Hybrid, Mentoring & Improvements role at Drax Group.
We are seeking a motivated Senior IT Service Desk Lead – Hybrid, Mentoring & Improvements to join Drax Group in York and North Yorkshire, England, United Kingdom.
Consider building your career as a Senior IT Service Desk Lead – Hybrid, Mentoring & Improvements at Drax Group.
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