Digital Experience; UX) Manager
Listed on 2026-10-26
-
IT/Tech
Digital Marketing, Data Analyst, Ecommerce
Business Area:
Nespresso
Location:
Gatwick or York with hybrid working 2-3 days in the Office
Business Area:
Nespresso
Location:
Gatwick or York with hybrid working 2-3 days in the Office
Salary: circa £70,000 per annum depending on experience, plus car allowance and bonus potential
Some Of Our Other Fantastic Benefits- 17% car allowance
- Private health care
- Discretionary annual bonus
- Generous pension scheme – up to 12% contribution from Nestlé
- 12 flexible days on top of 25-day holiday entitlement
- 2 paid volunteering days
- A focus on personal development and growth
At Nespresso, we don’t just sell coffee, we create exceptional experiences. As a global leader in premium portioned coffee, we continue to redefine at-home coffee consumption through innovation, quality and customer engagement.
Your ImpactReporting to the Head of Digital & eCommerce, you’ll lead a team of Digital Experience Leads and a Digital Project Manager. Working closely with CRM, Analytics, Marketing, Retail, CRC, IS/IT and global teams, you’ll shape the market roadmap and turn customer and commercial insight into high-performing digital experiences.
Key responsibilities include:- Own the local digital roadmap, using customer and market insight to prioritise features and influence Global HQ.
- Grow acquisition, retention and lifetime value by improving traffic, conversion, order value and omnichannel journeys.
- Lead cross-functional delivery from insight and planning to launch and optimisation, on time and within scope.
- Use funnel and session analytics, A/B testing, customer feedback and UX audits to drive continuous improvement.
- Optimise digital commerce products across web, mobile apps, APIs and composable capabilities.
- Turn performance insight into monthly business plans, recommendations and investment cases for sustainable growth.
- Partner with Retail and CRC to connect digital and physical touchpoints for a consistent customer experience.
- Benchmark competitors and D2C leaders to shape best-in-class digital experiences.
- Coach the team, set clear goals and foster a collaborative, ambitious and inclusive culture.
You’ll combine digital product leadership, commercial judgement and a deep curiosity about customer behaviour. You’ll be comfortable moving between strategy, performance data and hands‑on delivery, while influencing senior stakeholders and global teams in a matrix organisation.
Essential experience and skills- Extensive experience in eCommerce, digital products, analytics, operations and/or commercial management.
- Experience with optimisation and testing tools such as Adobe, Optimize, Qubit or Maxymiser.
- Strong understanding of traffic, conversion, average order value, customer satisfaction and lifetime value.
- Excellent web analytics skills, including GA4, translating insight into priorities and action.
- Experience mapping customer journeys and the use of Figma or such like tools
- Experience using Jira for ticket management with the development team
- Proven delivery of digital roadmaps, complex cross-functional projects and multiple work streams.
- Commercial acumen and confidence developing business plans and investment cases.
- Experience leading, coaching and developing effective teams.
- Strong stakeholder, collaboration and communication skills, influencing without direct authority.
- Premium, retail, FMCG or consumer‑led sector experience.
- Experience optimising websites for organic search ranking
- Knowledge of UX, user-centred design and digital accessibility
- Working knowledge of HTML, CSS and JavaScript; experience with multiple CMS or creative tools.
- Behavioural analytics tools such as Usabilla, Session Cam or Contentsquare.
Job advert posting date 23rd…
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