Senior Service Desk Analyst - Lead Troubleshooter & Coach
Listed on 2026-10-26
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
One Advanced is seeking a Senior Service Desk Analyst to provide high-quality 1st and 2nd line support, take ownership of complex incidents, and guide junior analysts. You will troubleshoot across end-user technologies, manage incidents through resolution, and maintain clear updates in ITSM systems.
The role emphasises customer-focused communication and proactive problem-solving within a busy service desk. You will mentor colleagues, contribute to knowledge articles, and help drive service
As a Senior Service Desk Analyst
- Lead Troubleshooter & Coach, you will play an important part at One Advanced Limited in York and North Yorkshire, England, United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Service Desk Analyst
- Lead Troubleshooter & Coach role in the description above.
We appreciate your interest in this position.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).