Property Claims Handler

Colchester / York, United Kingdom | Posted on 16/10/2026

We are recruiting for a Property Claims Handler on behalf a leading specialist brand in the UK insurance market.

• Handling telephone calls from policyholders, brokers, third parties, loss adjusters and other experts on new and existing claims.
• Identifying key triggers requiring escalation or additional review.
• Negotiating and settling claims fairly and proactively.
• Following a defined process and ensuring information is recorded ina clear and consistent manner.
• Meeting and exceeding pre-defined SLAs/targets
• Demonstrating excellent file handling and claims management throughpro-active portfolio management.
• Working unsupervised and showing initiative in claims handlingapproach.
• Promoting and delivering a continuous improvement culture withinthe UK Property Claims team.

• Previous property claims claims-handling experience.
• Collaborative and supportive, stepping up when volumes are highwithout compromising service.
• A self-motivated, adaptable approach with a positive response tochange.
• Outstanding communication skills; face-to-face, written and telephone.
• Excellent interpersonal skills and the ability to quickly establishcredibility and long lasting relationships within the team, the wider business and with external partners.
• Highly results driven, with the energy and determination to succeedin an environment where the pace and quality of response is critical tosuccess.
• Working toward CII qualifications, or willingness to start.
• Good knowledge of Excel, Word and Copilot is advantageous.

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