Supply Chain Coordinator

On Site at Arqiva Huddersfield – Emley Moor HD8 9TQ

• Salary up to £30k
• Work Life Smarter – our commitment to a flexible and hybrid working culture
• Generous pension scheme starting at 6% rising to 10%
• A unique wellbeing programme that looks after the whole you
• Access to multiple learning platforms to support your individual development
• Active and diverse networks that build community, support wellbeing and advocate for change
• A comprehensive set of benefits including discounts on big brands, gymflex memberships and paid volunteering leave - see our full list of benefits here.

Supports in managing the production, transportation, and distribution of goods throughout Arqiva’s supply chain, ensuring efficiency and meeting demand

• Responsible for managing customer orders, deliveries and returns relating to Smart Metering and Utilities services across multiple customers and suppliers, ensuring all activities are completed accurately and within agreed service levels.
• Responsible for supporting revenue generation and revenue protection through the accurate processing of customer orders, returns, billing triggers, credits, refunds and associated commercial transactions.
• Act as the primary point of contact for customer and supplier enquiries, ensuring issues are resolved efficiently and escalated where appropriate.
• Responsible for retrieving, maintaining, analysing and interpreting forecasting, order and returns data to support operational planning, commercial decision-making and customer requirements.
• Responsible for accurately converting customer order information into Purchase Requisition s, enabling seamless automated file transfers into endpoint database and business systems.
• Responsible for managing the order approval process, ensuring Purchase Orders are raised and issued to suppliers within agreed timescales and customer delivery requirements are achieved.
• Responsible for monitoring and tracking customer orders and returns throughout the product lifecycle, maintaining accurate records and providing timely status updates to customers, suppliers and internal stakeholders.
• Coordinate activities across multiple suppliers to ensure product availability, stock accuracy, timely delivery and successful fulfilment of customer requirements.
• Collaborate with Finance and Supply Chain teams to facilitate billing, credits, refunds, reconciliations and revenue recovery activities.
• Maintain a high level of accuracy and attention to detail when processing transactions and managing data, ensuring compliance with contractual obligations, internal controls and service level agreements.
• Produce operational and commercial reports to support business performance, customer reporting, demand planning and supplier management activities.
• Responsible for building and maintain effective working relationships with customers, suppliers and internal stakeholders to deliver excellent service and support business objectives.
• Support continuous improvement initiatives by identifying opportunities to streamline processes, improve data quality and enhance operational performance.
• Ensure all activities are conducted in accordance with company policies, governance requirements, financial controls and audit standards.

• Experience processing customer orders and resolving enquiries throughout the purchase-to-pay lifecycle including returns.
• Experience working across multiple customers and suppliers while managing competing priorities and service commitments.
• Strong analytical and problem-solving skills, with the ability to interpret and reconcile Data.
• Experience supporting revenue-generating activities and ensuring transactional accuracy…