Business Support Coordinator

We are looking for a Part Time Business Support Coordinator to Work with the Business Support Manager and Team Leads to deliver the highest level of Customer Service and Business Administration support to the organisation and its membership!

Bestway Group is a diversified multinational family owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan.

Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East.

• Management of pipeline tracker and launch planner
• Maintenance of contracts in line with business needs and changes
• Ensure transparency of performance and information
• Responsible for maintaining awareness of competitor terms, conditions, and activity
• Ensure inbound retailer leads are handled within prescribed SLA
• Outbound fact finding of opportunities within high profile groups of retail stores.
• Profile building amongst necessary external stakeholders
• Liaising with internal colleagues for Lead Opportunities (Direct to Store/Development)
• Be the central touch point between the New Business team and Head Office
• Liaise with credit team around anomalies that could pose a risk to Bestway or potentially hinder opportunities
• Work closely with Head of New Business and Acquisitions to ensure best practice is shared
• Owning all contacts through to resolution & ensuring contacts are resolved within agreed SLAs
• Working with key functions across the business to resolve queries
• Reviewing all team communications to ensure a comprehensive knowledge of all current business activity

• Exceptional customer service knowledge
• Excellent communication skills with the ability and confidence to liaise and converse with other departments and external agencies as required
• Able to establish and maintain positive working relationships with others
• Able to work within a team environment or independently
• Be flexible and adaptable in line with the needs of our retailers and the business
• The ability to prioritise tasks
• Maintain high levels of accuracy and detail
• Strong IT skills in all Microsoft Applications, particularly in Excel

Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences.

If this is of interest to you and you would like to learn more, please do get in touch, we are looking forward to hearing from you.