Internal Account Manager - Folding Cartons

NEW VACANCY! (PK9304)

PRINT OR PRINTED PACKAGING EXPERIENCE

Our client is a well-established, leading print and packaging manufacturer, they produce high-quality packaging solutions for a diverse range of sectors, including food packaging, FMCG, retail, premium and luxury goods.

They are currently seeking an Internal Account Manager to join their growing team. This is a key customer-facing role, responsible for managing client accounts from initial enquiry through to production and final delivery. Working closely with sales, production, estimating and customer service teams, you will ensure the smooth progression of projects while delivering exceptional levels of service. The successful candidate will build and maintain strong customer relationships, manage day-to-day account activities, coordinate internal processes and ensure all projects are delivered to highest standards.

• Manage a portfolio of existing folding carton customer accounts
• Act as the primary point of contact for customer enquiries and day-to-day account management
• Process orders accurately and efficiently, ensuring all requirements are communicated internally
• Liaise with production, planning, estimating and logistics teams to ensure projects are delivered on time and within specification
• Provide customers with updates on order progress, lead times and delivery schedules
• Prepare quotations and support pricing discussions in line with company procedures
• Build and maintain strong relationships with customers, identifying opportunities to strengthen business partnerships
• Resolve customer issues and queries promptly and professionally
• Maintain accurate customer records and account information
• Support the external sales team where required
• Ensure exceptional levels of customer service are delivered at all times

• Previous experience in an Internal Account Manager, Customer Service, Sales Support or Account Handling role
• Experience with in the print, packaging, folding carton or manufacturing sectors would be highly advantageous
• Strong communication and relationship-building skills
• Excellent organisational skills with the ability to manage multiple projects and priorities
• Commercial awareness and a proactive approach to customer service
• Good IT skills, including Microsoft Office applications
• Ability to work effectively within a fast-paced manufacturing environment
• A positive, team-oriented attitude and strong attention to detail