Executive Director, Program Management - Enterprise Customer Delivery - Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

The Executive Director, Program Management leads the end-to-end delivery strategy and execution for Comcast Business’ most complex, high-value enterprise customer programs. This role is accountable for ensuring seamless implementation of multi-site, multi-product solutions across connectivity, advanced networking, cybersecurity, and managed services portfolios—delivering a differentiated, best-in-class customer experience ving as the senior delivery leader for strategic accounts, this role operates at the intersection of Sales, Engineering, Operations, and Customer Experience to ensure that customer commitments are met with precision, speed, and quality—ultimately protecting and accelerating enterprise revenue growth.

• Owns end-to-end implementation, deployment, and lifecycle refresh programs for Comcast Business’ largest and most complex enterprise customers, including multi-location and multi-product solutions.
• Serves as the single point of executive accountability for delivery performance, including timelines, quality, risk management, and overall customer outcomes.
• Ensures successful onboarding and activation of advanced enterprise solutions such as Ethernet, SD-WAN, Dedicated Internet, Managed Network Services, Security Edge/Cybersecurity offerings, and emerging edge/cloud capabilities.

• Leads coordinated execution across Technical Program Managers, Technical Account Managers, Engineering, and Operations teams to drive predictable, high-quality delivery across large-scale programs.
• Establishes rigorous governance frameworks, milestone management, and risk mitigation strategies to deliver consistent and scalable outcomes.
• Drives standardization of implementation playbooks while maintaining flexibility for bespoke and highly customized enterprise deployments.

• Elevates the delivery experience for Comcast Business’ top enterprise accounts through proactive communication, executive engagement, and white-glove service models.
• Acts as a trusted advisor to customers and internal stakeholders, ensuring alignment between commercial commitments and operational execution.
• Identifies opportunities to enhance customer satisfaction, reduce friction in the deployment lifecycle, and strengthen long-term customer retention.

• Partners closely with Sales, Product, Engineering, and Field Operations to align delivery strategies with enterprise customer needs and company growth priorities.
• Plays a critical role in protecting and enabling revenue by ensuring successful, timely delivery of contracted solutions and minimizing delays, escalations, or revenue leakage.
• Provides executive-level visibility into program health, risks, and performance metrics to senior leadership.

• Leads, develops, and scales a high-performing program management organization, including senior leaders and specialized delivery teams.
• Drives talent strategy, including recruitment, development, and retention of top program management and technical delivery talent.
• Fosters a culture of accountability, operational excellence, and continuous improvement across the organization.

• Defines and evolves program management processes, tools, and governance models to support a dynamic and rapidly growing enterprise business.
• Oversees program budgets,…