Deputy Manager; B150Dm

Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care. We have recently been voted Number 1 UK Health Tech company in the Health Tech
50 list for 2023.

We are looking for a passionate leader to support the growth and development of our clinical services. As one of the largest service providers we have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK’s fastest growing technology-enabled care provider.

This is an incredibly exciting opportunity to grow and expand our clinical services and oversee our professional and exceptional care to our customers in their own homes.

• Accountable to the Registered Manager, subject to review in line with any future expansion of the organisation.
• To monitor the smooth and efficient day‑to‑day management of the clinical care operation.
• To ensure services are delivered within the current legislation framework statutory guidance, Cera Care policies and procedures and local authority safeguarding procedures.
• To liaise with local authorities, social workers and other third parties.
• Manage KPI’s allocated via local authority and Cera Care.
• Support with On Call duties as per the need of the business.
• To oversee the quality and compliance of customers.
• To provide/produce reports and information as requested by the management team/personnel and Commissioners within agreed timescales.
• To attend and have input with all branch review meetings held with senior managers.

• Previous experience working in a regulated care environment is a must.
• Knowledge of working with supporting customers with complex needs.
• Someone compliant with the knowledge of the Health and Social Care Act.
• Comfortable leading, supporting and motivating a team and overseeing budgets.
• Working within a multi‑disciplinary environment.
• A passion for delivering a high quality service.

• Training and development for your role and future Career with Cera
• We Care discount platform and Employee Assistance Programme

Our team is made up of academics, innovators, start‑up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best‑in‑class carers, empowered by technology.

You have the opportunity to join a purpose‑driven company at the tipping point of transformation. You’ll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well‑being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place.

People from cultural or gender diverse backgrounds, women and people with disabilities are encouraged to apply.