Operations Manager

Role Overview

We are looking for an organised, proactive Office Operations Manager to take the lead in ensuring our Boroughbridge office, near York, runs smoothly, efficiently, and in line with our commitment to quality and sustainability. This is a key role at the heart of our business supporting our people, strengthening our processes, and helping drive our long-term growth.

Operational Management

• Keep daily office operations running efficiently and professionally
• Improve systems and workflows to enhance service delivery
• Manage facilities, maintenance, suppliers, and workplace safety
• Lead operational improvement projects and embed ESG principles

Compliance & Audits

• Oversee Health & Safety, fire safety, and facilities inspections
• Ensure GDPR and data protection compliance
• Support service-line audits and deliver office-level audits
• Produce reports, track actions, and implement preventative solutions

People & Office Support

• Foster a positive, collaborative, and accountable office culture
• Act as the escalation point for operational issues
• Plan and deliver office events and wellbeing initiatives
• Oversee holiday, absence, and capacity planning
• Coordinate onboarding and induction for new colleagues

Training & Development

• Coordinate internal training programmes
• Ensure mandatory training is completed on time

Finance & Budgeting

• Manage the office budget and approve expenditure
• Monitor supplier value and track expenses
• Oversee invoicing and debt management

Projects & Strategic Support

• Manage project timelines, budgets, and resources
• Monitor risks and share lessons learned
• Support initiatives linked to the firm's five-year vision

• Strong organisational and operational management skills
• Experience managing office facilities and suppliers
• Good understanding of Health & Safety, GDPR, and compliance
• Confident managing audits and tracking actions
• People-management experience with the ability to motivate a team
• Excellent communication and problem-solving skills
• Ability to manage budgets, invoicing, and financial processes
• Skilled in coordinating training, onboarding, and appraisals
• Strong project management capability
• Proactive, solutions-focused, and calm under pressure
• Commitment to sustainability and ESG principles

GSC Grays is a firm of chartered surveyors, land and estate agents operating across the north of England and Scottish borders. We offer a fresh, dynamic and professional approach when it comes to providing you with quality advice. Our team of qualified chartered surveyors, planners, farm business advisors, environmental management consultants and estate agents are extremely well placed to offer comprehensive advice and guidance on all property related matters.

• 5% employer pension contribution (Aviva)
• 25 days' holiday + bank holidays + your birthday off
• Company sick pay
• Medicash
• Private health insurance (Bupa) via salary sacrifice
• Electric car scheme
• Professional development and training support
• Paid professional membership fees*
• Recruitment referral bonus*

Monday-Friday: 9:00am-5:30pm