Project Manager, IT Project Manager, Project & Program Management

Redcentric is a leading managed services provider, born in Yorkshire and now operating across the UK. We support more than 1,700 customers with critical technology services they rely on to stay connected, secure and productive.

We bring together deep technical expertise across cloud, connectivity and communications, with a secure by design approach, and a clear focus on delivering future ready solutions.

Our team of over 500 colleagues help us deliver revenues in excess of £135 million as we look to build on this success in a fast moving, and transformative IT landscape.

Learn more about what we do on our website

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters.

Duties will include, but are not restricted to the following:

• Plan and direct the overall project of work through driving a clear vision and goals
• Be the go-to lead for the project team, customer and Redcentric management
• Owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation
• Successful commercial delivery of projects, within budget and agreed timescales
• Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood
• Ensuring deliverables are built to agreed quality standards
• Conform to Redcentric project management standards, champion their use and contribute to their development
• Ability to lead and deliver projects via various methodologies including Agile, Waterfall and Hybrid
• Contribute to delivering relevant reporting to internal and external parties
• Ensure accurate and effective documentation during delivery and into service
• Ensuring customer satisfaction and promotion of successful long-term customer relationships evidenced by successful on-boarding and customer retention
• Creating and retaining customer engagement throughout the whole project/engagement lifecycle
• Materially shaping the project to get the optimum outcome for all stakeholders
• Using an understanding of the customers strategic importance to Redcentric and to actively contribute to account success
• Demonstrable experience in managing 3rd parties within the engagement lifecycle

This list of responsibilities is not exhaustive, and the role holder is expected to reasonably take on any other responsibilities required to support business activities within the Redcentric Group.

• Manage the capacity and forecasting of the project management team ensuring capability and numbers match the project pipeline
• Key contributor to pre-sales activities of relevant projects and opportunities
• Identifying and following up all new business opportunities with the customer
• Taking direction from colleagues to ensure the project is aligned with broader account strategies, however, for some customers/project, the project manager may be the principal relationship owner
• Ensure the allocation of relevant resources to ensure delivery success
• Mentoring colleagues in project management best practice where required
• Direct experience of building, managing and developing a team

The ideal candidate will be able to demonstrate the following skills and experience:

Skills

• Superior communication skills, with ability to articulate clearly and concisely both verbally and written communications
• Ability to manage stakeholders at a variety of levels and select the most appropriate method of communication
• Confidence in leading project meetings and presentations, with the ability…