Senior Manager Regional Service Delivery GB & EMENA

Position Title:Senior Manager Regional Service Delivery GB & EMENA (GB)

Position Type: Regular
- Full-Time

Requisition : 44898

In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy.

McCain has embarked on an ambitious digital transformation spanning Agriculture, Manufacturing, and Commercial capabilities - all in service of our purpose:
Celebrating real connections through delicious, planet-friendly food.

As Sr Manager, Regional Service Delivery for EMENA/GBI, you will be the primary liaison between our Digital Technology organisation and the management teams across your designated regions. Reporting to the VP, IE&O (with a dotted line to the VP Digital Technology EMENA/GBI), you'll navigate the complexity of managing infrastructure operations across diverse legal jurisdictions, championing an AI-first, cloud-first strategy and enabling the teams around you to work smarter and more effectively.

Scarborough, GB or Amsterdam, NL

• Providing strategic leadership and operational oversight for Service Delivery across EMENA and GBI, with direct managerial responsibility for the UK, France, and the Netherlands
• Managing and maintaining accountability for the Regional Digital Technology budget (OPEX and CAPEX), identifying cost-saving opportunities through vendor consolidation and process automation.
• Leading and supporting the establishment of new manufacturing facilities across the region, ensuring seamless integration of service delivery, OT, automation, and physical security capabilities.
• Ensuring adherence to Industry 4.0 and Automation strategies across all manufacturing facilities.
• Leading high-stakes negotiations with global technology vendors to secure favourable SLAs and pricing structures.
• Championing an AI-first and cloud-first strategy, leveraging Generative AI, Microsoft Copilot, intelligent automation, machine learning, AIOps, and cloud-native platforms to improve service delivery and operational outcomes.
• Driving large-scale organisational change across the region, building a data-driven culture and embedding responsible AI practices.
• Monitoring performance metrics and using data-driven insights to continuously optimise service quality and customer satisfaction.
• Acting as a key liaison to senior management and stakeholders, reporting on progress, risks, and achievements across regional operations.
• Fostering a culture of continuous improvement, innovation, and team development

• A Master's degree in a technical field.
• At least 10 years' experience leading a technology team, with 5+ years in a global or matrixed manufacturing environment.
• Certifications in ITIL 4 Master, PMP, COBIT, Cloud and/or AI.
• Experience with Microsoft Azure and AI tools such as Copilot and Claude is a plus.
• Proven experience delivering IT services (Server, Network, Compute) in a production environment, including incident, problem, and change management in plant settings.
• A track record of overseeing regional service delivery across multiple countries — ideally including UK, France, and the Netherlands.
• Experience setting up or ramping up new manufacturing plants or similar large-scale operational projects.
• A history of achieving operational targets across customer satisfaction, cost efficiency, and compliance.
• Strong leadership of diverse teams, with a commitment to development, continuous improvement, and stakeholder management.

Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips. Alongside a competitive salary, you'll enjoy:

• Private healthcare cover
• Annual bonus…