Gas Compliance & Servicing Manager

Gas Compliance & Servicing Manager

Location:
Bromley

Role Type:
Full-Time, Permanent

Industry: Social Housing / Heating & Building Services

We are currently representing a leading property maintenance and building services/M&E contractor operating across major social housing contracts in London and the Southeast.

Due to continuous growth, our client is seeking an experienced, proactive Gas Compliance & Servicing Manager to take ownership of operational coordination, team supervision, and contract compliance across their domestic gas servicing and reactive repairs division.

In this pivotal role, you will act as the operational bridge connecting field engineers, direct clients, supervisors, and administrative staff. You will supervise a dedicated team of Servicing and Repairs Coordinators, ensuring that statutory compliance, scheduling efficiency, and contractual SLAs are consistently achieved.

• Team Supervision: Guide, mentor, and oversee daily workloads for a team of Repairs and Servicing Coordinators, ensuring smooth day-to-day operations and high standards of service.
• Scheduling & Diary Management: Monitor engineer appointments, travel efficiency, and daily diaries across domestic servicing programmes, urgent breakdowns, and follow-on repairs.
• Statutory Compliance & Audits: Oversee LGSR (Landlord Gas Safety Record) turnaround times, ensure compliance documentation is uploaded to client portals within strict SLAs, and manage audit (PCM) remedial actions through to completion.
• Contract Administration: Oversee works orders for void properties, lead weekly Stage 1 operational meetings, and monitor work-in-progress (WIP) and overdue job queues.
• Commercial Support: Assist with monthly billing processes, raising sales for 3-star chargeable works and boiler replacements, and submitting client payment applications.
• Client & Resident Relations: Act as a senior point of contact for housing association clients, resolving escalated queries, access issues, and service complaints professionally.
• System Management: Maintain precise records and job statuses across industry platforms, including Sim Pro, NEC, and specific client portals.

• Relevant
  
  Experience:
  
  Proven track record working within a gas, heating, or building maintenance contractor-specifically supporting social housing or local authority contracts.
• Supervisory / Senior Coordination
  
  Skills:
  
  Experience leading, mentoring, or acting as an escalation point for dispatchers, planners, or coordinators.
• Compliance Knowledge: Sound understanding of domestic gas servicing cycles, LGSR documentation, and Gas Safe regulatory standards.
• Technical Systems: Proficiency using field management software and client portals (e.g., Sim Pro, NEC, CRM tools).
• Commercial Awareness: Familiarity with raising chargeable works, processing payment applications, or tracking contract valuations is highly advantageous.
• Communication & Organization: Strong organizational skills with the ability to manage complex engineer diaries, multi-task high-priority workloads, and present updates in operational meetings.