Interim General Manager

Our client is seeking an experienced Interim General Manager to provide leadership, stability, and commercial direction within a fast-paced big box retail environment.

This is an exciting opportunity to join a business undergoing significant change and investment. The successful candidate will take full operational responsibility for a large-format retail operation, driving performance, leading teams through change, and delivering an exceptional customer experience while ensuring strong commercial results.

Culture fit is extremely important. We are looking for a highly visible and hands-on General Store Manager with a positive, engaging style who can quickly build credibility with teams, inspire performance, and create momentum from day one.

The ideal candidate will have a proven track record of leading large-scale retail operations and delivering results in high-volume, customer-focused environments. Experience with in big box, discount, convenience, supermarkets, fashion, DIY, Garden Centres, would be highly advantageous.

As Interim General Manager, you will assume responsibility for all aspects of site performance, ensuring operational excellence while delivering key commercial and people objectives.

• Providing strong day-to-day leadership across all operational functions
• Creating a positive, engaging, and high-performing culture
• Driving sales, profitability, and operational KPIs
• Setting clear expectations around service, standards, and execution
• Managing budgets, forecasting, costs, and overall P&L performance
• Developing and coaching leadership teams to maximise performance
• Ensuring exceptional customer service standards throughout the business
• Building effective relationships with senior stakeholders and support functions
• Driving compliance, health & safety, and operational best practice
• Leading through periods of change, transformation, or transition
• Supporting local marketing initiatives and sharing business successes

• We are seeking a proven General Manager, Store Director, Regional Operations Leader, or Senior Retail Operations Manager with:
• Extensive experience operating within high-volume retail environments
• Strong commercial and financial acumen with full P&L responsibility
• A track record of delivering operational improvements and business turnaround initiatives
• Exceptional leadership and people development skills
• Experience managing large teams and complex operations
• A hands-on, visible management style
• The ability to quickly assess challenges and implement effective solutions
• Strong stakeholder management and communication skills
• A passion for delivering outstanding customer experiences and operational standards
• A passion for people, performance, and delivering exceptional retail standards is essential. This role would suit an experienced retail leader who thrives in fast-paced environments and can quickly make a positive impact during a key period for the business

BH37827