Dispatch Manager

Salary: A GBP 40,000 to A GBP 42,000

Location:

Leeds

Hours:

Full Time, Permanent

Reporting To:
Factory Manager

We are a Leeds:based hotel bedroom manufacturing company, with 28 years of experience delivering high:quality, bespoke bedroom solutions to hotels such as Hilton, Radisson, Marriott and Holiday Inn across the UK. We employ approximately 140 people across both production and office functions.

We are looking for an experienced and motivated Dispatch Manager to lead our Dispatch Department and play a key role in ensuring customer orders are delivered accurately, on time, and in full.

This is a hands:on leadership position responsible for managing daily dispatch operations, coordinating shipments, maintaining high standards of safety and quality, and driving departmental performance. You will work closely with Production, Planning, Stores, Quality, Transport Providers, and Project Teams to ensure smooth and efficient operations across the business.

• Leadership and Team Management
  • Lead, motivate and develop the dispatch team to achieve operational objectives.
  • Manage daily workloads, staffing levels, shift handovers and task allocation.
  • Support employee development through coaching, training and performance management.
  • Foster a positive, safety:focused and continuous improvement culture.
• Dispatch and Logistics Operations
  • Oversee the preparation, packing and dispatch of customer orders.
  • Coordinate transport schedules, collections, loading activities and shipment priorities.
  • Ensure all products are correctly labelled, packaged and loaded to meet both company and customer requirements.
  • Maintain accurate dispatch records, delivery documentation and customer portal updates.
  • Manage storage and movement of finished goods to optimise workflow and efficiency.
• Safety and Quality
  • Promote and maintain a strong health and safety culture.
  • Ensure compliance with all company procedures, PPE requirements and safe working practices.
  • Monitor quality standards and support corrective and preventative actions when required.
  • Ensure full compliance with SOPs and quality documentation requirements.
• Performance and Continuous Improvement
  • Monitor departmental KPIs to include throughput and OTIF (On Time In Full) performance.
  • Identify bottlenecks, resolve operational issues and implement improvements.
  • Lead initiatives focused on waste reduction, efficiency improvements and process optimisation.
  • Work collaboratively with other departments to support overall business performance.

• Previous experience in a Dispatch, Logistics, Warehouse or Manufacturing Management role.
• Strong leadership and people management skills.
• Experience managing operational KPIs and performance targets.
• Excellent organisational and problem:solving abilities.
• Strong communication skills with the ability to work across multiple departments.
• Good understanding of health and safety and quality standards within a manufacturing environment.
• Ability to work under pressure and manage changing priorities.

• Experience with in manufacturing or distribution environments.
• Knowledge of OTIF performance measures and continuous improvement methodologies.
• Experience with warehouse management, ERP or dispatch systems.
• Understanding of 5S and lean manufacturing principles.

• Competitive salary
• Company pension
• Training and development opportunities
• Career progression opportunities
• Supportive team environment
• Opportunity to make a real impact within a growing manufacturing business

Curtis Furniture Ltd is an equal opportunities employer and welcomes applications from all s