Customer Success Manager
Job in
York and North Yorkshire, York, North Yorkshire, YO1, England, UK
Listed on 2026-09-29
Listing for:
Tracksuit
Full Time
position Listed on 2026-09-29
Job specializations:
-
Marketing / Advertising / PR
Client Relationship Management, CRM Systems & Management -
Business
Customer Success Management, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
- As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards
- At Tracksuit, Brand Champions turn brand health data into business momentum. You’ll help marketers get max value from their Tracksuit dashboards so they renew, expand, and rave
- You’ll be the trusted partner for a portfolio of brilliant brands, educating, unblocking, and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit’s expansion
- Onboard & activate:
Set clear success plans and get customers to first value quickly - Run brilliant rhythms:
Lead Quarterly Check-Ins that tie product usage to outcomes - Protect & grow:
Spot risk early, build save plans, own renewals, and drive expansion - Turn insight into impact:
Translate feedback into crisp, actionable signals for Product & Marketing - Keep the house tidy:
Maintain accurate health, notes, and forecasts - no surprises - Level up the journey:
Champion playbooks and continuously improve our customer experience - Build real relationships:
Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication - What success looks like (first 12months):
- Portfolio hits GRR/NRR targets with reliable, inspection-ready forecasts
- Every account has a documented success plan and healthy adoption baseline
- Clear expansion pipeline with repeatable motions aligned to ICP & segment
- Customer insights inform roadmap, marketing narratives, and enablement
- Playbooks improved with your fingerprints
Data-literate and product-curious; comfortable guiding conversations with dashboards
Commercial chops (GRR/NRR, negotiation, forecasting) and a bias to outcomes
Brand & marketing fluency-you get why brand matters and how to prove it Excellent written & verbal comms across exec, user and technical audiences
Tools familiarity (we use Vitally, Hub Spot, Subskribe, Notion, Google Workspace)
Our flavour of High Care + High Performance: kind, organised, ambitious, team-first2-4+ years in Customer Success / Account Management (B2B SaaS or adjacent)
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